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- Tasks: Join us as a Service Advisor, delivering top-notch customer service and managing workshop communications.
- Company: Stoneacre is one of the UK's fastest growing motor groups, dedicated to excellence and inclusivity.
- Benefits: Enjoy competitive salary, flexible hours, bonuses, training, discounts, wellness programmes, and free parking.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to making Stoneacre the Number One Motor Group.
- Qualifications: Must have 1-year service advisor experience, excellent communication skills, and a proactive attitude.
- Other info: We value diversity and create an inclusive environment where everyone can thrive.
The predicted salary is between 24000 - 36000 £ per year.
About the role… We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of work required and agree time frames
- Liaise with the workshop to determine vehicle completion times and relay any information
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
- Regularly update the customer with progress on their vehicle
- Process payments and issue invoices for customers
- Support with handling complaints in line with company policy
- Ensure handover and administration of customer vehicles are completed to a high standard
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
- Understand and ensure all objectives are fully achieved
About you… You will have exceptional customer service, striving to deliver above our customer expectations. Excellent communication skills, by telephone, email and face to face situations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail. You will have good time management and be able to prioritise your workload. Willingness to attend manufacturer-training courses to keep updated within this fast paced environment. Be competent in ICT, Maths and English as standard. Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. We want you to love what you do – The rest will come naturally.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
Service Advisor - Ford Vauxhall in Scarborough, North Yorkshire employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Ford Vauxhall in Scarborough, North Yorkshire
✨Tip Number 1
Familiarise yourself with the Ford and Vauxhall brands, as well as their service offerings. Understanding the specific vehicles and services will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills in various scenarios, such as handling customer complaints or explaining technical issues. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network with current or former Service Advisors in the automotive industry. They can provide valuable insights into the role and share tips on how to excel in a fast-paced environment like Stoneacre.
✨Tip Number 4
Showcase your ability to work under pressure by preparing examples from your past experiences where you successfully managed multiple tasks or resolved customer issues quickly. This will highlight your suitability for the role during the interview.
We think you need these skills to ace Service Advisor - Ford Vauxhall in Scarborough, North Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in a fast-paced environment. Emphasise any previous roles as a Service Advisor and relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific examples from your past experiences that demonstrate your skills in communication and problem-solving.
Highlight Relevant Skills: In your application, clearly outline your exceptional communication skills and attention to detail. Mention any experience with RTC & Kerridge/ADP systems, even if it’s limited, and express your willingness to learn and adapt.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with Stoneacre Motor Group. Discuss how you align with their values of creating a diverse and inclusive workplace and your eagerness to contribute to their success.
How to prepare for a job interview at Stoneacre Motor Group.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering outstanding service.
✨Familiarise Yourself with the Company
Research Stoneacre Motor Group and understand their values and mission. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Service Advisor, such as handling complaints or managing customer expectations. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. During the interview, focus on articulating your thoughts clearly and concisely. Use examples that highlight your ability to communicate well in various situations, whether in person, over the phone, or via email.
