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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage communication between customers and the workshop.
- Company: Join Stoneacre, one of the UK's fastest growing motor groups, committed to excellence.
- Benefits: Enjoy competitive salary, flexible working, training, discounts, wellness programmes, and free parking.
- Why this job: Be part of a dynamic team that values diversity and aims to exceed customer expectations.
- Qualifications: 1+ year of service advisor experience; strong attention to detail and good time management required.
- Other info: Training provided for the right candidate; inclusive workplace culture where you can thrive.
The predicted salary is between 24000 - 36000 £ per year.
About the role…
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK\’s fastest growing motor groups.
A fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers\’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…?
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer.
- Establish understanding and an agreement with the customer of work required and agree time frames.
- You will liaise with the workshop to determine vehicle completion times and relay any information.
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
- Regularly update the customer with progress on their vehicle.
- Process payments and issue invoices for customers.
- Supporting with handling complaints in line with company policy.
- Ensure handover and administration of customer vehicles are completed to a high standard.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
- Understand and ensure all objectives are fully achieved.
About you…
- You will have exceptional customer service, striving to deliver above our customer expectations.
- Excellent communications skills, by telephone email and face to face situations.
- You will have a minimum of 1-year service advisor experience.
- Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.
- You will have a strong attention to detail
- You will have good time management and be able to prioritise your workload.
- Willingness to attend manufacture-training courses to keep updated within this fast paced environment.
- Be competent in ICT, Maths and English as standard.
- Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
- We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.\”
Service Advisor - Ford Mazda employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Ford Mazda
✨Tip Number 1
Familiarise yourself with the Ford and Mazda brands, as well as their customer service philosophies. Understanding their values will help you align your approach during interviews and demonstrate your commitment to delivering exceptional customer experiences.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. As a Service Advisor, you'll need to manage customer expectations while liaising with the workshop, so being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Network with current or former employees of Stoneacre or similar motor groups. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've handled customer complaints or challenging situations in the past. This will demonstrate your capability to resolve issues efficiently, a key aspect of the Service Advisor role.
We think you need these skills to ace Service Advisor - Ford Mazda
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly any roles as a Service Advisor. Use specific examples that demonstrate your ability to exceed customer expectations and manage communications effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention your experience with RTC & Kerridge/ADP systems if applicable, and express your eagerness to contribute to Stoneacre's success.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, time management, and your ability to work under pressure. These are crucial for a Service Advisor role and will help you stand out.
Show Enthusiasm for Training: Mention your willingness to attend manufacturer training courses and your commitment to staying updated in the fast-paced automotive environment. This shows your dedication to personal development and improving customer service.
How to prepare for a job interview at Stoneacre Motor Group.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering an outstanding customer experience.
✨Familiarise Yourself with the Company
Research Stoneacre Motor Group and understand their values and mission. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the role.
✨Prepare for Technical Questions
While training may be provided, having a basic understanding of vehicle servicing and the systems used (like RTC & Kerridge/ADP) will be beneficial. Brush up on relevant terminology and processes to show your readiness for the role.
✨Demonstrate Teamwork and Independence
The role requires both independent work and collaboration with the team. Be ready to share examples of how you've successfully worked in a team setting as well as instances where you took initiative on your own.
