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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage communication between customers and the workshop.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Exceptional customer service skills and at least 1 year of service advisor experience.
- Other info: Inclusive workplace with excellent career progression and training opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
The Vacancy
About the role…
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.
A fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…?
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
An average day as a Service Advisor…
About you…
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.\”
Service Advisor - Ford employer: Stoneacre Motor Group
Contact Detail:
Stoneacre Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Ford
✨Tip Number 1
Get to know the company inside out! Research Stoneacre and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be a pro at talking to customers and relaying information. Role-play with a friend or family member to get comfortable with handling different scenarios and questions.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional service, which is key for this role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor - Ford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our values. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Communication Skills: As a Service Advisor, communication is key! In your application, demonstrate your ability to communicate effectively. Whether it's through your writing style or examples of past interactions, show us you can connect with customers like a pro.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join the Stoneacre family!
How to prepare for a job interview at Stoneacre Motor Group
✨Know Your Customer Service Inside Out
As a Service Advisor, you'll need to showcase your exceptional customer service skills. Brush up on common customer scenarios and think about how you would handle them. Be ready to share specific examples from your past experiences that demonstrate your ability to exceed customer expectations.
✨Master the Art of Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, focus on how you can convey information between customers and the workshop efficiently. Consider preparing a few questions to ask the interviewer about their communication processes.
✨Showcase Your Attention to Detail
Attention to detail is crucial for a Service Advisor. Prepare to discuss how you've successfully managed multiple tasks while ensuring accuracy. You might want to bring up any experience with visual inspections or handling customer complaints, highlighting how you resolved issues effectively.
✨Demonstrate Your Team Spirit
While being able to work independently is important, showing that you thrive in a team environment will set you apart. Think of examples where you've collaborated with colleagues to achieve a common goal. Emphasise your proactive attitude and willingness to support your team, as this aligns with Stoneacre's values.
