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- Tasks: Join us as an Aftersales Advisor, delivering top-notch customer service and managing workshop communications.
- Company: Stoneacre is one of the UK's fastest growing motor groups, dedicated to employee success.
- Benefits: Enjoy a competitive salary, flexible working, bonuses, training, discounts, and wellness programmes.
- Why this job: Be part of a dynamic team, exceed customer expectations, and grow your career in a supportive environment.
- Qualifications: 1+ year of service advisor experience, excellent communication skills, and a proactive attitude required.
- Other info: We value diversity and inclusivity, making Stoneacre a great place to work.
The predicted salary is between 30000 - 42000 £ per year.
About the role… We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you!
As an Aftersales Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus Scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as an Aftersales Advisor…
- Ensure parts are efficiently distributed to our Motor Vehicle Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Manage all customer communications and interactions on behalf of the dealership.
- Identify service needs and requirements of the customer.
- Establish understanding and an agreement with the customer of work required and agree time frames.
- You will liaise with the workshop to determine vehicle completion times and relay any information.
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
- Regularly update the customer with progress on their vehicle.
- Process payments and issue invoices for customers.
- Supporting with handling complaints in line with company policy.
- Ensure handover and administration of customer vehicles are completed to a high standard.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
- Carrying out some administration duties such as invoicing.
- Understand and ensure all objectives are fully achieved.
About you… You will have exceptional customer service, striving to deliver above our customer expectations. Excellent communications skills, by telephone email and face to face situations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail. You will have good time management and be able to prioritise your workload. Willingness to attend manufacture-training courses to keep updated within this fast paced environment. Be competent in ICT, Maths and English as standard. Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
Senior Service Advisor - Citreon - Fiat - Seat in Wrexham employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor - Citreon - Fiat - Seat in Wrexham
✨Tip Number 1
Familiarise yourself with the specific brands you'll be working with, such as Citroen, Fiat, and Seat. Understanding their products and services will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your customer service experience in high-pressure environments. Prepare examples of how you've successfully managed customer expectations and resolved issues quickly, as this is crucial for the Aftersales Advisor role.
✨Tip Number 3
Network with current or former employees of Stoneacre or similar motor groups. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on industry trends and advancements in automotive technology. This knowledge will not only impress your interviewers but also show your commitment to continuous learning and improvement in the field.
We think you need these skills to ace Senior Service Advisor - Citreon - Fiat - Seat in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and as a service advisor. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in high-pressure environments. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and time management abilities. Mention any experience with RTC & Kerridge/ADP systems, even if it's limited, and express your willingness to learn.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Stoneacre Motor Group.
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to manage customer expectations and resolve issues effectively.
✨Familiarise Yourself with the Products
Make sure you know the basics about Citroen, Fiat, and Seat vehicles. Understanding their parts and services will help you answer questions confidently and demonstrate your commitment to the role.
✨Demonstrate Effective Communication
Since the role involves liaising between customers and technicians, practice clear and concise communication. Be ready to discuss how you would keep customers updated on their vehicle's progress and handle any complaints professionally.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of scenarios where you had to prioritise tasks or manage multiple customer requests simultaneously, and be prepared to share your thought process.
