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For Companies At a Glance
- Tasks: Join us as a Senior Service Advisor, focusing on parts and service.
- Company: Be part of one of the UK's fastest-growing motor groups.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant work culture.
- Why this job: Elevate your customer service skills while making a real impact in the automotive industry.
- Qualifications: Previous customer service experience is essential; passion for cars is a plus!
- Other info: This role offers a chance to grow within a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.
Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in customer service within the automotive industry. Understanding what makes a great customer experience will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will demonstrate your capability and commitment to high-quality customer service.
✨Tip Number 4
Research the motor group’s values and mission statement. Aligning your personal values with theirs during the interview can show that you are a good cultural fit for the team.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Senior Service Advisor. Tailor your application to highlight relevant experience in customer service and aftersales.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in customer service or automotive sectors. Use specific examples that demonstrate your ability to deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the role and the company. Mention why you want to work with this motor group and how your skills align with their values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stoneacre Motor Group.
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your problem-solving skills and empathy.
✨Know the Company Inside Out
Research the motor group thoroughly before the interview. Understand their values, mission, and recent developments. This knowledge will not only impress the interviewers but also help you align your answers with the company's goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations in a service environment. Practice responses to common scenarios, such as dealing with an unhappy customer or managing multiple tasks simultaneously, to demonstrate your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
