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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage communications between customers and the workshop.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 1+ year of service advisor experience and excellent communication skills.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About The Role… We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you. As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of work required and agree time frames
- Liaise with the workshop to determine vehicle completion times and relay any information
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
- Regularly update the customer with progress on their vehicle
- Process payments and issue invoices for customers
- Support with handling complaints in line with company policy
- Ensure handover and administration of customer vehicles are completed to a high standard
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
- Understand and ensure all objectives are fully achieved
About You…
- Exceptional customer service, striving to deliver above our customer expectations
- Excellent communication skills, by telephone, email and face to face situations
- A minimum of 1-year service advisor experience
- Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate
- Strong attention to detail
- Good time management and ability to prioritise workload
- Willingness to attend manufacturer-training courses to keep updated within this fast paced environment
- Competent in ICT, Maths and English as standard
- Ability to work independently but also thrive as part of a team with a proactive can-do attitude
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
Service Advisor in Scunthorpe employer: Stoneacre Motor Group
Contact Detail:
Stoneacre Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Scunthorpe
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the motor industry. A personal recommendation can go a long way in landing that Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service scenarios. Think about how you would handle difficult customers or manage multiple tasks under pressure – this is key for a Service Advisor!
✨Tip Number 3
Show your enthusiasm for the role and the company during interviews. Research Stoneacre and be ready to discuss why you want to be part of their team. Your passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Advisor in Scunthorpe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer service and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it's through your writing style or how you present your experiences, we want to see that you can connect with customers effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Stoneacre!
How to prepare for a job interview at Stoneacre Motor Group
✨Know Your Customer Service Inside Out
As a Service Advisor, your role revolves around exceptional customer service. Brush up on your previous experiences where you went above and beyond for customers. Be ready to share specific examples that highlight your ability to manage customer expectations and resolve issues effectively.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Prepare to discuss how your skills align with managing communications between the workshop and customers, as well as how you would handle complaints and ensure customer satisfaction.
✨Practice Effective Communication
Since communication is crucial in this role, practice articulating your thoughts clearly. You might be asked to demonstrate how you would update a customer about their vehicle's progress or handle a complaint. Role-playing these scenarios can help you feel more confident during the interview.
✨Show Your Team Spirit
Being part of a team is essential at Stoneacre. Think of examples where you've successfully collaborated with others to achieve a common goal. Highlight your proactive attitude and willingness to support your colleagues, as this will resonate well with the interviewers.
