Parts Advisor - Service Centre

Parts Advisor – Service Centre

Stoneacre Motor Group invites you to join our team in the parts advisory role, delivering expert customer service and product knowledge at one of the UK’s fastest growing motor groups.

About The Role

As a Parts Advisor, you will represent a wide variety of manufacturers, providing industry‑leading advice and support to our valued customers. You will be a highly motivated team player, motivated by the opportunity to thrive in an environment that allows you to experience each working day fully.

Responsibilities

• Ensure parts are efficiently distributed to Service Department Technicians.
• Selling parts directly to both retail and trade customers via telephone, online and face‑to‑face.
• Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
• Assist customers via telephone, online and face‑to‑face, as well as processing orders over the telephone.
• Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
• Sourcing parts for internal and external customers.
• Picking parts.
• Effectively communicating with our Service department.
• Carrying out some administration duties such as invoicing.

Benefits

• Industry leading competitive salary
• A flexible approach to working patterns
• Bonus scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

Qualifications

• Experience working in the automotive sector within a Parts Advisor role (knowledge of Kerridge advantageous).
• Fantastic communication skills and enjoy working in a fast paced yet rewarding environment.
• Ability to work independently but also thrive as part of a team with a proactive can‑do attitude.
• Sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions.
• Passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts.
• Strong attention to detail with an organised and methodical approach and the ability to work well under pressure.
• Flexible and dynamic with the ability to adapt to changing priorities.
• We want you to love what you do – The rest will come naturally.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.