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For Companies At a Glance
- Tasks: As a Parts Advisor, you'll deliver top-notch customer service and manage parts distribution.
- Company: Join Stoneacre Motor Group, one of the UK's fastest-growing motor groups.
- Benefits: Enjoy flexible working patterns, career progression, discounts, wellness programmes, and free parking.
- Why this job: This role offers personal growth, a supportive team environment, and the chance to make an impact.
- Qualifications: Experience in the automotive sector is preferred, but training will be provided.
- Other info: Stoneacre values diversity and inclusivity, making it a great place to work.
The predicted salary is between 24000 - 36000 £ per year.
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Parts Advisor – Multi Franchise, Stafford
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Client:
Stoneacre Motor Group
Location:
Stafford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f7744b983a63
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
The Vacancy
About the role…
We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.
This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life.
As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player.
Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…?
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Parts Advisor…
- Ensure parts are efficiently distributed to Service Department Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Effectively communicating with our Service department.
- Carrying out some administration duties such as invoicing.
About you…
- We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous)
- You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment.
- You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
- You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions.
- You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts.
- You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure.
- You will be flexible and dynamic with the ability to adapt to changing priorities.
- We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.\”
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Parts Advisor - Multi Franchise employer: Stoneacre Motor Group
Contact Detail:
Stoneacre Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - Multi Franchise
✨Tip Number 1
Familiarise yourself with the specific brands and models that Stoneacre represents. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on providing excellent service. Think of examples from your past experiences where you went above and beyond for a customer, as these stories can be great conversation starters.
✨Tip Number 3
Prepare to discuss your experience with parts catalogues and inventory management systems. If you have used Kerridge or similar systems, be ready to explain how you utilised them effectively in previous roles.
✨Tip Number 4
Showcase your ability to work under pressure by preparing examples of how you've successfully managed tight deadlines or high-stress situations in the past. This will highlight your resilience and adaptability, which are key traits for this position.
We think you need these skills to ace Parts Advisor - Multi Franchise
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive sector, particularly any previous roles as a Parts Advisor. Emphasise your customer service skills and any knowledge of vehicle parts and systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your motivation to work at Stoneacre Motor Group. Mention specific reasons why you want to join their team and how you can contribute to their success.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, teamwork, and attention to detail. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stoneacre Motor Group
✨Showcase Your Customer Service Skills
As a Parts Advisor, excellent customer service is key. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to delivering exceptional service.
✨Demonstrate Industry Knowledge
Familiarise yourself with the automotive industry, particularly the products and services offered by Stoneacre Motor Group. Be ready to discuss different vehicle models and parts, as this will show your enthusiasm and preparedness for the role.
✨Highlight Teamwork and Independence
The role requires both independent work and collaboration with a team. Share experiences where you successfully worked alone on a task and also instances where you contributed to a team project. This will illustrate your versatility and adaptability.
✨Prepare for Technical Questions
Expect questions related to parts identification and stock management. Brush up on your knowledge of Electronic Parts Catalogues and any relevant systems like Kerridge. Being able to discuss these topics confidently will set you apart from other candidates.
