At a Glance
- Tasks: Lead a dynamic team to deliver exceptional aftersales service and exceed customer expectations.
- Company: Join Stoneacre Motor Group, a top player in the automotive industry.
- Benefits: Enjoy competitive salary, flexible working, bonuses, and extensive training opportunities.
- Other info: Access employee discounts, wellness programmes, and long service rewards.
- Why this job: Make a real impact in customer care while advancing your career in a supportive environment.
- Qualifications: Experience in managing a service department and strong leadership skills required.
The predicted salary is between 35000 - 45000 € per year.
We are excited to be recruiting for a Service Manager. For this role you will ideally need experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.
The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. As a Service Manager, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor includes:
- Manage the team, including Service Advisors, Workshop Technicians and Parts staff.
- Identify service needs and requirements of the customer.
- Supporting with handling complaints in line with company policy.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Good leadership skills in managing a team of Service Advisors, Parts Advisors and Parts Delivery Driver.
- Excellent Customer Relations.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace.
In-Work Support Service Manager in Nottingham employer: Stoneacre Motor Group.
Stoneacre Motor Group is an exceptional employer, offering a dynamic work environment where your contributions are valued and recognised. With industry-leading career progression opportunities, a flexible approach to working patterns, and a comprehensive wellness programme, employees can thrive both personally and professionally. Located in the UK, we pride ourselves on our commitment to customer service excellence and fostering a diverse workplace culture that supports growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land In-Work Support Service Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience in aftersales. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management. Think about how you would handle specific scenarios, like managing customer complaints or improving team performance. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully managed teams and improved customer satisfaction. This is your chance to demonstrate that you're the perfect fit for the Service Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace In-Work Support Service Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in running a Service/Aftersales department and any relevant achievements that show you can manage WIP, warranty, and debtors effectively.
Showcase Leadership Skills:Since you'll be managing a team, it's crucial to showcase your leadership skills. Share examples of how you've successfully led teams in the past and improved performance through effective communication and support.
Emphasise Customer Care:We want to see your commitment to delivering exceptional customer service. Include specific instances where you've gone above and beyond to ensure customer satisfaction, as this aligns with our goal of exceeding customer expectations.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the Stoneacre family!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Stuff
Make sure you brush up on your knowledge of running a Service/Aftersales department. Familiarise yourself with WIP, warranty processes, and how to manage debtors effectively. Being able to speak confidently about these topics will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in a dealership setting. Highlight your ability to motivate others and improve performance through effective communication and support.
✨Customer Service is Key
Stoneacre values customer satisfaction above all. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where you turned a complaint into a positive experience, demonstrating your commitment to exceptional service.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, training programmes, and career progression opportunities. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
