At a Glance
- Tasks: Deliver top-notch customer service and provide expert advice on vehicle parts.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and extensive training opportunities.
- Other info: Diverse workplace with excellent career progression and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Customer service skills and a passion for the automotive sector; training provided.
The predicted salary is between 25000 - 30000 £ per year.
About the role… We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life.
As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player. Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Parts Advisor…
- Ensure parts are efficiently distributed to Service Department Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Effectively communicating with our Service department.
- Carrying out some administration duties such as invoicing.
About you… We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous). You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment. You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions. You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts. You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure. You will be flexible and dynamic with the ability to adapt to changing priorities. We want you to love what you do – The rest will come naturally.
Parts Advisor - TPX in Norwich employer: Stoneacre Motor Group.
At Stoneacre, we pride ourselves on being one of the UK's fastest growing motor groups, offering a vibrant work culture that encourages individuality and exceptional customer service. As a Parts Advisor, you will benefit from industry-leading training and development opportunities, a competitive salary, and a range of employee perks including discounts and wellness programmes, all within a supportive and inclusive environment that values your contributions. Join us to not only advance your career but also to be part of a team that is dedicated to making every day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - TPX in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stoneacre and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Show off your industry knowledge! Brush up on the latest trends in the automotive sector and be prepared to discuss them. This will demonstrate your passion and commitment to the role of Parts Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Stoneacre family right from the start.
We think you need these skills to ace Parts Advisor - TPX in Norwich
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express yourself and show us what makes you unique.
Tailor Your Application:Make sure to tailor your application to the Parts Advisor role. Highlight your customer service skills and any relevant experience in the automotive sector. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Parts
Brush up on your knowledge of vehicle parts and their functions. Familiarise yourself with common parts for various makes and models, as well as the Electronic Parts Catalogue. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer, especially in a fast-paced environment. This will demonstrate your ability to thrive in the role and align with Stoneacre's values.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a customer query or complaint. Practise responding to different scenarios, focusing on clear communication and problem-solving skills. This will help you stand out as a proactive candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your enthusiasm for the role and helps you gauge if Stoneacre is the right fit for you. Plus, it demonstrates that you're serious about your future with them.
