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- Tasks: Deliver exceptional customer service and manage communications between customers and the workshop.
- Company: Leading UK motor group with a focus on customer satisfaction.
- Benefits: Competitive salary, extensive training, and various employee perks.
- Why this job: Join a rewarding career in the automotive industry and make a real difference.
- Qualifications: Experience as a service advisor and strong communication skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading UK motor group is seeking a Service Advisor to deliver exceptional customer service. In this role, you will manage communications between customers and the workshop, ensuring a high level of customer satisfaction. Your experience as a service advisor and strong communication skills will help you thrive in this fast-paced environment.
The company offers a competitive salary, extensive training programs, and various employee perks. Join us to enjoy a rewarding career in the automotive industry.
Premium Car Service Advisor – Customer Experience Champion in North East employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Car Service Advisor – Customer Experience Champion in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Advisors and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your customer service skills effectively.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to highlight your ability to manage customer expectations and resolve issues. Use real-life examples from your experience to demonstrate how you've excelled in delivering exceptional customer service.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let's get you on the path to becoming a Customer Experience Champion!
We think you need these skills to ace Premium Car Service Advisor – Customer Experience Champion in North East
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about managing communications, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively interact with customers and the workshop.
Tailor Your Experience: We want to see how your previous experience as a service advisor makes you the perfect fit for this role. Don’t just list your past jobs; explain how they’ve prepared you to deliver exceptional customer service in a fast-paced environment.
Be Enthusiastic About Customer Satisfaction: Let your passion for customer satisfaction shine through in your application. Share specific examples of how you've gone above and beyond to ensure customers are happy, as this aligns perfectly with our goal of being customer experience champions.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application, so don’t miss out!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common service advisor responsibilities and be ready to discuss how your experience aligns with the role.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or improved customer satisfaction – these stories will highlight your skills.
✨Demonstrate Your Customer-Centric Approach
The company is looking for a Customer Experience Champion, so be ready to talk about what exceptional customer service means to you. Share specific instances where you went above and beyond for a customer, showing that you truly care about their experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programs they offer or how they measure customer satisfaction. This shows your genuine interest in the role and helps you understand if the company is the right fit for you.
