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For Companies At a Glance
- Tasks: Welcome customers, provide refreshments, and ensure a smooth showroom experience.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, training, discounts, and wellness programmes.
- Why this job: Be part of a dynamic team and make every customer feel valued.
- Qualifications: Strong team player with customer service experience and good IT skills.
- Other info: Enjoy excellent career progression and a supportive, inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
About the role… We are excited to be recruiting for a Showroom Host. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for greeting and welcoming customers and visitors on arrival into the showroom and ensure they are guided to the right person. As a Showroom Host, you will be a valued team member committed to delivering the best customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free onsite parking
An average day as a Showroom Host…
- Greet customers and visitors, ensuring waiting times are kept to a minimum.
- Offer customers and visitors refreshments.
- Encourage customers to engage with the products and services in a relaxed environment.
- Handle basic product queries using supporting information, providing our customers with confidence that they are receiving a professional service.
- Ensure the customer experience is personalised and efficient.
- Maintain and coordinate the showroom environment and ambience and ensure the showroom is clean and tidy in accordance with operational guidelines.
- Handle inbound telephone calls and direct them to the relevant colleague or department.
- Work with the showroom team to support promotions and events, ensuring brochures are up to date and in the right places.
- Maintain accurate customer records, keeping them up to date.
- As a fully embedded member of the team, you will ensure sales opportunities are handed over seamlessly to our sales colleagues.
- Attend training and meetings as and when required to ensure your continuous development and gain specialist product knowledge.
About you… You will be a strong team player and comfortable working with others. You will have strong influencing skills with the ability to build relationships as well as being empathetic, confident, engaging and pleasant. You will be customer focused and enjoy providing excellent service to our customers and meeting their needs. You will be organised, professional and efficient under pressure. You will have a full UK driving licence, good IT skills, administrative skills, and a good level of general education, ideally GCSE English and Maths. You will have previous relevant experience working in a customer-facing role preferably within the automotive industry. We want you to love what you do – The rest will come naturally.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
Showroom Host - Lexus in Newcastle upon Tyne employer: Stoneacre Motor Group
Contact Detail:
Stoneacre Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host - Lexus in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stoneacre and their values. This will help you connect with the team and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your customer service skills! As a Showroom Host, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Stoneacre.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Showroom Host - Lexus in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and the automotive industry. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the Showroom Host role. Highlight any relevant experience in customer service and how you’ve gone above and beyond to meet customer needs. This shows us you’re serious about joining our team!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your skills and experiences. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Stoneacre Motor Group
✨Know the Company Inside Out
Before your interview, take some time to research Stoneacre and their values. Understand their commitment to customer service and how they aim to be the best in the automotive industry. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Showroom Host, your role revolves around providing excellent customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle queries and create a welcoming atmosphere, as this is crucial for the position.
✨Practice Your Communication Skills
Since you'll be greeting customers and handling phone calls, it's essential to communicate clearly and confidently. Practice common interview questions and answers with a friend or in front of a mirror. Focus on being engaging and pleasant, as these traits are key to making customers feel valued.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview to reflect the high standards of Stoneacre. A polished appearance shows that you take the opportunity seriously and understand the importance of representing the brand well.
