At a Glance
- Tasks: Deliver top-notch customer service and manage communications between customers and the workshop.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and employee discounts.
- Other info: Diverse workplace with great career progression and training opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 1-year service advisor experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
About the role… We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of work required and agree time frames
- Liaise with the workshop to determine vehicle completion times and relay any information
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
- Regularly update the customer with progress on their vehicle
- Process payments and issue invoices for customers
- Support with handling complaints in line with company policy
- Ensure handover and administration of customer vehicles are completed to a high standard
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
- Understand and ensure all objectives are fully achieved
About you… You will have exceptional customer service, striving to deliver above our customer expectations. Excellent communication skills, by telephone, email and face to face situations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail, good time management and be able to prioritise your workload. Willingness to attend manufacturer-training courses to keep updated within this fast paced environment. Be competent in ICT, Maths and English as standard. Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
We want you to love what you do – The rest will come naturally.
Locations
Service Advisor in Knaresborough, Yorkshire employer: Stoneacre Motor Group.
Stoneacre Motor Group is an exceptional employer, dedicated to fostering a diverse and inclusive workplace where employees are valued and empowered. With industry-leading career progression opportunities, a competitive salary, and a comprehensive wellness programme, we ensure that our Service Advisors thrive in a supportive environment that prioritises customer satisfaction and personal development. Join us in making Stoneacre the Number One Motor Group, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Knaresborough, Yorkshire
✨Tip Number 1
Get to know the company! Research Stoneacre and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be a pro at talking to customers. Role-play with a friend or family member to get comfortable with handling different scenarios and questions.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part when you go for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent Stoneacre well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and reinforces your interest in becoming part of the Stoneacre family.
We think you need these skills to ace Service Advisor in Knaresborough, Yorkshire
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to delivering top-notch service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the role, like 'communication skills' and 'time management', to show us you’re the perfect fit for the Service Advisor position.
Be Professional Yet Personable:While we love a friendly vibe, remember to keep it professional in your written application. Use a clear structure, check your spelling and grammar, and maintain a polite tone. This will reflect the high standards we expect at Stoneacre.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the Stoneacre family!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Customer Service Inside Out
As a Service Advisor, your role revolves around exceptional customer service. Brush up on your previous experiences where you went above and beyond for customers. Be ready to share specific examples that highlight your ability to manage customer expectations and resolve issues effectively.
✨Familiarise Yourself with the Company
Do some homework on Stoneacre and its values. Understand their commitment to customer satisfaction and how they aim to be the Number One Motor Group. This will not only show your enthusiasm but also help you align your answers with their mission during the interview.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to simulate common scenarios you could face as a Service Advisor, such as handling complaints or updating customers about their vehicle's status. This will help you feel more prepared and less anxious.
✨Showcase Your Team Spirit
Being part of a team is crucial at Stoneacre. Think of examples where you've successfully collaborated with others to achieve a goal. Highlight your proactive attitude and willingness to support your colleagues, as this will demonstrate that you're not just a lone wolf but a valuable team player.
