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- Tasks: Deliver top-notch customer service and manage communication between customers and the workshop.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and employee discounts.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 1-year service advisor experience and strong customer service skills required.
The predicted salary is between 32000 - 38000 £ per year.
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you. As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
£32,000 - £38,000 OTE a year
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of work required and agree time frames
- You will liaise with the workshop to determine vehicle completion times and relay any information
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
- Regularly update the customer with progress on their vehicle
- Process payments and issue invoices for customers
- Supporting with handling complaints in line with company policy
- Ensure handover and administration of customer vehicles are completed to a high standard
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
- Understand and ensure all objectives are fully achieved
About you…
- You will have exceptional customer service, striving to deliver above our customer expectations
- You will have a minimum of 1-year service advisor experience
- Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate
- You will have a strong attention to detail
- You will have good time management and be able to prioritise your workload
- Willingness to attend manufacture-training courses to keep updated within this fast paced environment
- Be competent in ICT, Maths and English as standard
- Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude
We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
Service Advisor - Nissan in Hull employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Nissan in Hull
✨Tip Number 1
Get to know the company! Research Stoneacre and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch customer experiences, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you’re proactive and serious about landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest opportunities and updates directly from Stoneacre.
We think you need these skills to ace Service Advisor - Nissan in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer service and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Show Off Your Attention to Detail: As a Service Advisor, attention to detail is key. Make sure your application is free from typos and errors. This shows us that you take pride in your work and are serious about joining our team at Stoneacre.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Customer Service Inside Out
As a Service Advisor, you'll be the face of the dealership. Brush up on your customer service skills and think of examples where you've gone above and beyond for customers. Be ready to discuss how you can create exceptional experiences that align with Stoneacre's commitment to exceeding expectations.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Prepare to talk about how your previous experience as a Service Advisor has equipped you to manage customer communications and liaise effectively with the workshop. Highlight any relevant systems you've used, like RTC or Kerridge.
✨Showcase Your Problem-Solving Skills
In a high-pressure environment, things can go wrong. Think of specific instances where you've successfully handled complaints or resolved issues. Be prepared to share these stories during your interview to demonstrate your ability to maintain professionalism and efficiency under pressure.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression at Stoneacre. This shows your genuine interest in the role and helps you assess if it's the right fit for you.