At a Glance
- Tasks: Welcome customers, provide refreshments, and ensure a top-notch showroom experience.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, training, discounts, and wellness programmes.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Be part of a dynamic team and make every customer feel valued.
- Qualifications: Strong team player with customer service experience and good IT skills.
The predicted salary is between 7270 - 7270 £ per year.
We are excited to be recruiting for a Showroom Host. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for greeting and welcoming customers and visitors on arrival into the showroom and ensure they are guided to the right person. As a Showroom Host, you will be a valued team member committed to delivering the best customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free onsite parking
An average day as a Showroom Host…
- Greet customers and visitors, ensuring waiting times are kept to a minimum.
- Offer customers and visitors refreshments.
- Encourage customers to engage with the products and services in a relaxed environment.
- Handle basic product queries using supporting information, providing our customers with confidence that they are receiving a professional service.
- Ensure the customer experience is personalised and efficient.
- Maintain and coordinate the showroom environment and ambience and ensure the showroom is clean and tidy in accordance with operational guidelines.
- Handle inbound telephone calls and direct them to the relevant colleague or department.
- Work with the showroom team to support promotions and events, ensuring brochures are up to date and in the right places.
- Maintain accurate customer records, keeping them up to date.
- As a fully embedded member of the team, you will ensure sales opportunities are handed over seamlessly to our sales colleagues.
- Attend training and meetings as and when required to ensure your continuous development and gain specialist product knowledge.
About you…
- You will be a strong team player and comfortable working with others.
- You will have strong influencing skills with the ability to build relationships as well as being empathetic, confident, engaging and pleasant.
- You will be customer focused and enjoy providing excellent service to our customers and meeting their needs.
- You will be organised, professional and efficient under pressure.
- You will have a full UK driving licence, good IT skills, administrative skills, and a good level of general education, ideally GCSE English and Maths.
- You will have previous relevant experience working in a customer-facing role preferably within the automotive industry.
We want you to love what you do – The rest will come naturally.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
Showroom Host - Toyota in Gateshead employer: Stoneacre Motor Group.
Stoneacre Motor Group is an exceptional employer, dedicated to fostering a diverse and inclusive workplace where employees are valued and empowered. With industry-leading salary packages, flexible working patterns, and extensive training and development programmes, we prioritise your growth and career progression. Join us in a vibrant showroom environment where you can make a meaningful impact on customer experiences while enjoying employee discounts, wellness programmes, and a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Host - Toyota in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stoneacre Motor Group.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stoneacre Motor Group. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Showroom Host - Toyota in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stoneacre Motor Group.:Your cover letter is your chance to shine! Tell us why you want to work at Stoneacre Motor Group. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stoneacre Motor Group.!
How to prepare for a job interview at Stoneacre Motor Group.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
