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- Tasks: Manage warranty claims and provide top-notch customer service in a fast-paced environment.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, bonus scheme, training, discounts, and wellness programme.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in the motor industry and strong administrative skills preferred.
- Other info: Inclusive workplace with excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About the role… We are excited to be recruiting for a Warranty Administrator at our Head Office. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service and administrative development, and become the best of the best.
The Warranty Administrator plays a key part in the relationship management between the dealership, customer and the manufacturer. You will provide exceptional administrative support and the highest level of customer service to our customers. As a Warranty Administrator, you will be a valued team member committed to delivering accurate administrative documents and the best customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Warranty Administrator… Checking claims submitted by the sites. Submitting Warranty to the required manufacturer standards. Ensuring the submission of all invoiced jobs and assisting the Accounts department in the reconciliation of the Warranty payments. Maintain a professional manner at all times. Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times. Building rapport with internal sites/staff and external customers.
About you… You will have experience working within the motor industry. Previous administration experience will be extremely beneficial. Experience using Kerridge/CDK or a similar system would be advantageous but is not essential. You will need to be organised, efficient, with a keen eye for detail. Have the ability to work within specified guidelines. Committed to providing excellent customer service and thrive in a busy high-pressured environment.
We want you to love what you do – The rest will come naturally.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
Warranty Administrator in Doncaster employer: Stoneacre Motor Group
Contact Detail:
Stoneacre Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in the motor industry, especially those who work at Stoneacre. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. This will demonstrate your ability to thrive in a busy environment, just like the one at Stoneacre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Stoneacre team.
We think you need these skills to ace Warranty Administrator in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Administrator role. Highlight your experience in customer service and administration, especially within the motor industry. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to making Stoneacre the Number One Motor Group. Keep it friendly and professional – we love a personal touch!
Show Off Your Attention to Detail: As a Warranty Administrator, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be one step closer to joining our fantastic team at Stoneacre. We can’t wait to hear from you!
How to prepare for a job interview at Stoneacre Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Warranty Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like checking claims and submitting warranties. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to providing top-notch service, which is crucial for the role.
✨Be Organised and Detail-Oriented
As a Warranty Administrator, being organised and having a keen eye for detail is essential. During the interview, highlight your organisational skills and how you manage your workload. You could mention any tools or methods you use to stay on top of tasks, as this will show that you can handle the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team dynamics, training opportunities, or how success is measured in the position. Thoughtful questions can leave a lasting impression and demonstrate your enthusiasm for joining the team.
