At a Glance
- Tasks: Support the Fleet Sales Team with exceptional customer service and administrative tasks.
- Company: Join Stoneacre, one of the UK's largest and fastest-growing motor groups.
- Benefits: Enjoy a competitive salary, 22 days holiday, and ongoing training opportunities.
- Other info: Embrace diversity in a workplace that values your individuality and promotes from within.
- Why this job: Kickstart your career in a dynamic environment with real growth potential.
- Qualifications: Previous admin experience is a plus; strong communication and organisation skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
About the role… Stoneacre is one of the UK's largest, most successful and fastest growing motor groups with over 100 franchised locations nationwide, employing over 3000 staff and representing over 25 of the world's leading car, van and motorcycle manufacturers. The Head Office Fleet department, based at our Head Office at Thorne near Doncaster, are excited to be recruiting for a Fleet Sales Administrator to support the Fleet Sales Team. This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best.
You will be responsible for assisting the fleet sales department, as a valued team member, in daily controls and provide exceptional administrative support and the highest level of customer service to our customers. If you have a passion for working in a busy high-pressured environment, then what are you waiting for… Apply today!
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- 40 hour week - department is open Monday to Friday, 9.00am to 5.30pm
- 22 days holiday plus bank holidays
- Onsite parking and canteen
- Close to Thorne North train station (4/5 minute walk)
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Ongoing Training & Career progression and ultimately ‘Careers for Life' thanks to our commitment to promotion within
An average day as a Fleet Sales Administrator… You will support the fleet sales department in daily controls. You will track the status of a customer's order using various manufacturer systems and working in conjunction with the respective Stoneacre site. You will keep customers, fleet companies and brokers up to date with the status of their orders and projected delivery dates. You will assist in ensuring that finance documents have been raised and completed, to allow for the delivery process to be completed. You will arrange delivery with the customer, in coordination with the various Stoneacre sites and the logistics company. You will ensure that handover paperwork is completed and accurate, and processed for payment from the finance company. Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
About you… Previous sales administration experience within the automotive industry would be helpful but administrative experience in another environment will be considered as full training will be given. The role does not involve the taxing or invoicing of the customer's order. Previous experience of using Kerridge/CDK or a similar system would be advantageous but again is not essential. You will be computer literate, especially Microsoft Office and Excel. You will have excellent communication and organisation skills. Committed to providing excellent customer service and thrive in a busy high-pressured environment. We want you to love what you do – The rest will come naturally.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
Fleet Sales Administrator in Doncaster employer: Stoneacre Motor Group
Stoneacre Motor Group is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion. With industry-leading career progression opportunities and a commitment to employee development, you will thrive in a supportive environment while enjoying competitive salaries, generous holiday allowances, and convenient onsite amenities. Located near Thorne North train station, our Head Office provides the perfect setting for those looking to advance their careers in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Sales Administrator in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stoneacre Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stoneacre Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fleet Sales Administrator in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stoneacre Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Stoneacre Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stoneacre Motor Group!
How to prepare for a job interview at Stoneacre Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
