At a Glance
- Tasks: Assist Bodyshops with admin tasks and deliver top-notch customer service.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, bonus scheme, training, discounts, and wellness programme.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Be part of a dynamic team and make customers feel valued every day.
- Qualifications: Admin experience preferred; training provided for the right candidate.
The predicted salary is between 25000 - 30000 € per year.
About the role… We are excited to be recruiting for a Bodyshop Administrator. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best.
You will be responsible for assisting the Bodyshops in daily controls and provide exceptional administrative support and the highest level of customer service to our customers. If you have a passion for working in a busy high-pressured environment then what are you waiting for… Apply today!
As a Bodyshop Administrator, you will be a valued team member committed to delivering accurate administrative documents and the best customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Bodyshop Administrator...
- Prioritising workload from centralised email inbox: You will work efficiently and effectively alongside the Bodyshop Managers, receptionists and Parts department.
- Qualifying and processing customer insurance claims
- Booking estimate appointments and repair appointments
- Maintain a professional manner at all times.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Building rapport with internal sites / staff and external customers
- Dealing with own customer claims and keep customers ‘up to date' daily
About you… Previous Bodyshop Administration experience within the automotive industry would be helpful but administrative experience in another environment will be considered as full training can be given. Previous experience of using Kerridge/CDK or a similar system would be advantageous but is not essential. You will be computer literate, especially Microsoft Office and Excel. You will have excellent communication and organisation skills. Committed to providing excellent customer service and thrive in a busy high-pressured environment. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
Bodyshop Administrator - Thorne in Doncaster employer: Stoneacre Motor Group.
Stoneacre Motor Group is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion. As a Bodyshop Administrator in Thorne, you will benefit from industry-leading training and career progression opportunities, alongside a competitive salary and bonus scheme. With a strong focus on employee well-being, including wellness programmes and discounts, Stoneacre is dedicated to making your experience rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Bodyshop Administrator - Thorne in Doncaster
✨Tip Number 1
Get to know the company! Research Stoneacre and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and administration. Think about how you can demonstrate your skills in a busy environment, just like the one at Stoneacre.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Bodyshop Administrator - Thorne in Doncaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Bodyshop Administrator role. Highlight any relevant experience in customer service and administration, and don’t forget to mention your organisational skills. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and your commitment to providing top-notch customer service. Let us know why you’re excited about joining Stoneacre and how you can make a difference.
Show Off Your Skills:In your application, be sure to showcase your computer literacy, especially with Microsoft Office and Excel. If you have experience with systems like Kerridge/CDK, mention that too! We love seeing candidates who are ready to hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you on the path to becoming part of our amazing team at Stoneacre!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Bodyshop Administrator inside out. Familiarise yourself with the daily tasks mentioned in the job description, like processing customer claims and booking appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, be ready to share examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a tough situation with grace. This will demonstrate your commitment to delivering top-notch service.
✨Practice Makes Perfect
Rehearse common interview questions related to administration and customer service. You could even do a mock interview with a friend or family member. This will help you articulate your thoughts clearly and reduce any nerves on the day. Remember, practice helps you sound more natural and confident!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or what a typical day looks like for a Bodyshop Administrator. This shows that you’re engaged and serious about the role, plus it gives you a chance to see if the company is the right fit for you.
