At a Glance
- Tasks: Be the go-to person for customer care, resolving issues and ensuring compliance.
- Company: Join Stoneacre, a diverse and inclusive workplace focused on employee success.
- Benefits: Enjoy competitive salary, flexible working, training, discounts, and wellness programmes.
- Other info: Dynamic role with opportunities for career progression and personal development.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Experience in customer service or compliance is a plus; strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
About the role… This is a key position at the heart of our operations, ensuring customers receive the highest levels of care while supporting compliance with regulatory and company standards. You will act as the link between our customers, sales, service, and management teams—making sure issues are resolved promptly and our processes remain robust and compliant.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Customer Care and Compliance Co-ordinator…
- Be the first point of contact for customer care enquiries, complaints, and feedback, ensuring timely and effective resolution.
- Maintain accurate records of customer interactions and outcomes.
- Support audits and reviews, ensuring processes and documentation are up to date.
- Prepare reports for management on customer care trends and compliance matters.
- Collaborate with sales and service teams to improve customer journeys and outcomes.
About you…
- Previous experience in customer service or compliance within the motor retail, finance, or regulated sector is desirable.
- Strong communication and interpersonal skills, with the ability to handle sensitive issues professionally.
- Highly organised with strong attention to detail.
- Able to interpret and apply regulatory requirements in a practical business setting.
- Confident using IT systems and maintaining accurate records.
- A proactive team player with the ability to work independently.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
Locations
Customer Care and Compliance Co-ordinator in Doncaster, Yorkshire employer: Stoneacre Motor Group
At Stoneacre, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that values diversity and personal growth. Our commitment to employee development is reflected in our industry-leading training programmes and career progression opportunities, alongside a competitive salary and flexible working arrangements. Located in a supportive environment, we ensure our team members enjoy a range of benefits, including wellness programmes and employee discounts, making Stoneacre not just a workplace, but a community where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care and Compliance Co-ordinator in Doncaster, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Stoneacre on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and compliance. Think about how your past experiences align with the role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show your enthusiasm for the company! Research Stoneacre’s values and recent news, then weave that into your conversations. It’ll show you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Care and Compliance Co-ordinator in Doncaster, Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care and Compliance Co-ordinator role. Highlight your relevant experience in customer service or compliance, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and teams, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you would handle sensitive issues professionally.
Be Detail-Oriented:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. Also, include specific examples of how you've maintained accurate records or supported compliance in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Stoneacre Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care and Compliance Co-ordinator. Familiarise yourself with customer service principles, compliance regulations, and how they apply to the motor retail sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires strong communication and interpersonal skills, prepare examples from your past experiences where you've effectively resolved customer issues or handled sensitive situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you maintain accurate records and manage multiple tasks. Bring along any relevant documentation or reports you've prepared in previous roles to demonstrate your attention to detail and ability to support audits and reviews.
✨Emphasise Teamwork and Independence
This position requires both collaboration and the ability to work independently. Prepare to discuss instances where you've successfully worked as part of a team, as well as times when you've taken the initiative on your own. This will show that you can adapt to different working styles and contribute positively to the team.
