Service Manager - Multi Franchise in Derby

About the role… We are excited to be recruiting for a Service Manager. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.

For this role you will ideally need experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained. You will be in charge of a team, and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results.

The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions. You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. If you are a commercially minded manager with a flair for selling your department, we want to hear from you today.

As a Service Manager, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.

So, what is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• Bonus scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Service Advisor…

• Manage the work-flow and profitability of the department.
• Manage the team, including Service Advisors, Workshop Technicians and Parts staff.
• Identify service needs and requirements of the customer.
• Establish understanding and an agreement with the customer of work required and agree time frames.
• You will liaise with the workshop to determine vehicle completion times and relay any information.
• Ensure the team regularly update the customer with progress on their vehicle.
• Process payments and issue invoices for customers.
• Supporting with handling complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
• Understand and ensure all objectives are fully achieved.

The ideal candidate will have the following skills and experiences:

• Good leadership skills in managing a team of Service Advisors, Parts Advisors and Parts Delivery Driver.
• Excellent Customer Relations.
• Proficiency in analysing reports and managing costs.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.
• Previous experience in a similar role within the motor industry is essential.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.