At a Glance
- Tasks: Deliver top-notch customer service and manage communications between customers and the workshop.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and employee discounts.
- Other info: Inclusive workplace with excellent career progression and training opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Exceptional customer service skills and at least 1 year of service advisor experience.
The predicted salary is between 30000 - 35000 € per year.
About the role… We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you. As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Salary up to £35,000 OTE a year
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of work required and agree time frames
- You will liaise with the workshop to determine vehicle completion times and relay any information
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
- Regularly update the customer with progress on their vehicle
- Process payments and issue invoices for customers
- Supporting with handling complaints in line with company policy
- Ensure handover and administration of customer vehicles are completed to a high standard
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
- Understand and ensure all objectives are fully achieved
About you… You will have exceptional customer service, striving to deliver above our customer expectations. Excellent communications skills, by telephone email and face to face situations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail. You will have good time management and be able to prioritise your workload. Willingness to attend manufacture-training courses to keep updated within this fast paced environment. Be competent in ICT, Maths and English as standard. Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
Service Advisor - Vanworld in Derby employer: Stoneacre Motor Group.
Stoneacre Motor Group is an exceptional employer, dedicated to fostering a diverse and inclusive workplace where employees are valued and empowered. With industry-leading salaries, flexible working patterns, and extensive training and development programmes, we prioritise your growth and career progression. Join us in a vibrant environment that rewards hard work with bonuses, employee discounts, and a wellness programme, all while contributing to our mission of becoming the Number One Motor Group in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Vanworld in Derby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stoneacre and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how you can exceed expectations.
✨Tip Number 3
Show off your skills! Bring examples of how you've delivered exceptional customer service in the past. Whether it's a story about resolving a complaint or going above and beyond for a customer, these anecdotes will make you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor - Vanworld in Derby
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to exceed expectations.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role at Stoneacre. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining the Stoneacre team!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with common customer service scenarios and how to handle them. Brush up on your knowledge of vehicle servicing and the systems mentioned in the job description, like RTC & Kerridge/ADP.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether it was resolving complaints or providing updates. Remember, it's all about making the customer feel valued!
✨Demonstrate Your Attention to Detail
In a fast-paced environment, attention to detail is crucial. Be ready to discuss how you've managed multiple tasks while ensuring nothing slips through the cracks. You might even want to bring up specific instances where your keen eye for detail made a difference.
✨Emphasise Teamwork and Independence
The ideal candidate can work well independently but also thrives in a team setting. Prepare to share examples of how you've balanced these two aspects in previous roles. Highlight your proactive attitude and willingness to support your colleagues, as this will resonate well with the interviewers.
