At a Glance
- Tasks: Deliver top-notch customer service and provide expert advice on vehicle parts.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and extensive training opportunities.
- Other info: Diverse workplace with excellent career progression and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Customer service skills and a passion for the automotive sector.
The predicted salary is between 25000 - 30000 £ per year.
About the role… We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life.
As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player. Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Parts Advisor…
- Ensure parts are efficiently distributed to Service Department Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Effectively communicating with our Service department.
- Carrying out some administration duties such as invoicing.
About you… We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous). You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment. You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions. You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts. You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure. You will be flexible and dynamic with the ability to adapt to changing priorities. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
Parts Advisor - TPX in Derby employer: Stoneacre Motor Group.
At Stoneacre, we pride ourselves on being one of the UK's fastest growing motor groups, offering a vibrant and inclusive work culture where your individuality is celebrated. As a Parts Advisor, you will benefit from industry-leading training and development opportunities, competitive salaries, and a range of employee perks including discounts and wellness programmes, all designed to support your career growth and well-being. Join us in our mission to be the Number One Motor Group, where your contributions truly matter and every day is an opportunity to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - TPX in Derby
✨Tip Number 1
Get to know the company inside out! Research Stoneacre and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and what it’s really like to work there. Plus, they might even give you a heads-up on the hiring process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stoneacre family. Let’s get you that Parts Advisor role!
We think you need these skills to ace Parts Advisor - TPX in Derby
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express yourself and show us what makes you unique.
Highlight Relevant Experience:Make sure to mention any experience you have in the automotive sector or as a Parts Advisor. We love candidates who can demonstrate their industry knowledge and customer service skills, so give us the details!
Tailor Your Application:Take a moment to tailor your application to the role. Use keywords from the job description and explain how your skills and experiences align with what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Parts
Brush up on your knowledge of vehicle parts and their functions. Familiarise yourself with common parts for various makes and models, as well as the Electronic Parts Catalogue. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer, as this role heavily relies on strong communication and service skills.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team. Share experiences where you collaborated with colleagues to achieve a common goal or helped resolve a conflict. This will show that you can thrive in a team-oriented environment, which is crucial for a Parts Advisor.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about the training programmes, career progression opportunities, or the company culture at Stoneacre. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
