We are excited to be recruiting for a Service Manager. For this role you will ideally need experience in running a Service/Aftersales department within a main dealership in the UK.
You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.
The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. As a Service Manager, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group .
Industry leading competitive salary
A flexible approach to working patterns
Bonus scheme
A range of training and development programmes
Industry leading career progression opportunities
Contributory workplace pension scheme
Uniform provided
Long service reward
Employee discounts
Access to discounts on retailers, restaurants, holidays and much more
Wellness programme
Free parking
An average day as a Service Advisor...
Manage the team, including Service Advisors, Workshop Technicians and Parts staff.
Identify service needs and requirements of the customer.
Supporting with handling complaints in line with company policy.
Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
Good leadership skills in managing a team of Service Advisors, Parts Advisors and Parts Delivery Driver.
Excellent Customer Relations.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace.
Head of Training Services in Darlington employer: Stoneacre Motor Group.
Stoneacre Motor Group is an exceptional employer located in Worksop, offering a vibrant work culture that prioritises employee development and success. With industry-leading training, competitive salaries, and attractive benefits such as commissions and wellness programmes, employees are empowered to excel in their sales careers while enjoying a supportive team environment.
