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- Tasks: Manage warranty claims and provide top-notch customer service in a fast-paced environment.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, bonus scheme, training, employee discounts, and wellness programme.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in the motor industry and strong administrative skills preferred.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are excited to be recruiting for a Warranty Administrator. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best. The Warranty Administrator plays a key part in the relationship management between the dealership, customer and the manufacturer. You will provide exceptional administrative support and the highest level of customer service to our customers. As a Warranty Administrator, you will be a valued team member committed to delivering accurate administrative documents and the best customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Warranty Administrator includes:
- Checking claims submitted by the sites.
- Submitting Warranty to the required manufacturer standards.
- Ensuring the submission of all invoiced jobs and assisting the Accounts department in the reconciliation of the Warranty payments.
- Maintain a professional manner at all times.
- Building rapport with internal sites/staff and external customers.
About you:
- You will have experience working within the motor industry.
- Previous administration experience will be extremely beneficial.
- Experience using Kerridge/CDK or a similar system would be advantageous but is not essential.
- You will need to be organised, efficient, with a keen eye for detail.
- Have the ability to work within specified guidelines.
- Committed to providing excellent customer service and thrive in a busy high-pressured environment.
We want you to love what you do – The rest will come naturally.
Workshop/Warranty Administrator - Ford in Cleckheaton employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop/Warranty Administrator - Ford in Cleckheaton
✨Tip Number 1
Network like a pro! Reach out to people in the motor industry, especially those who work at Stoneacre. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed tasks efficiently in the past. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Stoneacre team.
We think you need these skills to ace Workshop/Warranty Administrator - Ford in Cleckheaton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Administrator role. Highlight any relevant experience in the motor industry and showcase your administrative skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with what we’re looking for. Let us know why you want to join Stoneacre!
Showcase Your Attention to Detail: As a Warranty Administrator, attention to detail is key. In your application, make sure to demonstrate this skill. Whether it's through your CV formatting or the accuracy of your information, we want to see that you care about the little things.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the Stoneacre family!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the motor industry and warranty processes. Familiarise yourself with common terms and practices, especially those related to Ford and the specific systems mentioned in the job description, like Kerridge or CDK.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share examples from your past experiences where you went above and beyond for a customer. Think of specific situations that highlight your ability to build rapport and handle high-pressure scenarios.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills during the interview. Bring a notepad with questions and notes about the company. Mention how you keep track of tasks and ensure accuracy in your work, as these traits are crucial for a Warranty Administrator.
✨Embrace the Company Culture
Research Stoneacre’s values and their commitment to diversity and inclusion. During the interview, express how you align with their mission and how you can contribute to creating a positive workplace. This shows you’re not just looking for a job, but a place where you can grow and thrive.
