At a Glance
- Tasks: Deliver top-notch customer service and manage communication between customers and the workshop.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and employee discounts.
- Other info: Diverse workplace with great career progression and training opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 1+ year of service advisor experience and excellent communication skills.
The predicted salary is between 30000 - 35000 € per year.
About the role… We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Salary: up to £35,000 OTE a year
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
What is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of work required and agree time frames
- Liaise with the workshop to determine vehicle completion times and relay any information
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
- Regularly update the customer with progress on their vehicle
- Process payments and issue invoices for customers
- Support with handling complaints in line with company policy
- Ensure handover and administration of customer vehicles are completed to a high standard
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
- Understand and ensure all objectives are fully achieved
About you…
- Exceptional customer service, striving to deliver above our customer expectations
- Excellent communication skills, by telephone, email and face to face situations
- A minimum of 1-year service advisor experience
- Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate
- Strong attention to detail
- Good time management and ability to prioritise workload
- Willingness to attend manufacturer-training courses to keep updated within this fast paced environment
- Competent in ICT, Maths and English as standard
- Ability to work independently but also thrive as part of a team with a proactive can-do attitude
We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
Service Advisor - Vanworld in Chesterfield employer: Stoneacre Motor Group.
Stoneacre Motor Group is an exceptional employer, dedicated to fostering a diverse and inclusive workplace where employees are valued and empowered. With industry-leading salary packages, flexible working patterns, and extensive training and development programmes, we prioritise your growth and career progression. Join us in delivering outstanding customer service while enjoying benefits like employee discounts, wellness programmes, and a supportive team environment that makes every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Vanworld in Chesterfield
✨Tip Number 1
Get to know the company! Research Stoneacre and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be a pro at talking to customers. Role-play with a friend or family member to get comfortable with handling different scenarios and questions.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Stoneacre family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Service Advisor - Vanworld in Chesterfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to delivering top-notch service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the role of Service Advisor. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Share a bit of your personality, but ensure it aligns with the values of Stoneacre. We want to know who you are, but also that you can maintain a professional manner at all times.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Customer Service Inside Out
As a Service Advisor, your role revolves around exceptional customer service. Brush up on common customer queries and complaints related to vehicle servicing. Be ready to share examples from your past experience where you went above and beyond to meet customer expectations.
✨Familiarise Yourself with the Company
Do some homework on Stoneacre and its values. Understand their commitment to customer satisfaction and how they aim to be the best in the industry. This will help you align your answers with their mission during the interview.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios with a friend, such as handling a complaint or explaining service options to a customer.
✨Showcase Your Team Spirit
Being part of a team is crucial at Stoneacre. Prepare to discuss how you've collaborated with others in previous roles. Highlight any experiences where you contributed to a positive team environment or helped resolve conflicts.
