At a Glance
- Tasks: Deliver top-notch customer service and provide expert advice on vehicle parts.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and extensive training opportunities.
- Other info: Diverse workplace with excellent career progression and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Customer service skills and a passion for the automotive sector; training provided.
The predicted salary is between 25000 - 30000 £ per year.
About the role… We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life.
As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player. Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Parts Advisor…
- Ensure parts are efficiently distributed to Service Department Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Effectively communicating with our Service department.
- Carrying out some administration duties such as invoicing.
About you… We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous). You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment. You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions. You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts. You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure. You will be flexible and dynamic with the ability to adapt to changing priorities. We want you to love what you do – The rest will come naturally.
Locations
Parts Advisor - TPX in Cheshire, Warrington employer: Stoneacre Motor Group.
At Stoneacre, we pride ourselves on being one of the UK's fastest growing motor groups, offering a vibrant and inclusive work culture where your individuality is celebrated. As a Parts Advisor, you will benefit from industry-leading training and development opportunities, competitive salaries, and a range of employee perks including discounts and wellness programmes, all designed to support your career growth and well-being. Join us in our mission to make Stoneacre the best place to work, where your contributions truly matter and your potential can be fully realised.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - TPX in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research Stoneacre and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and parts knowledge. Think about how your past experiences align with what Stoneacre is looking for, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Parts Advisor - TPX in Cheshire, Warrington
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express yourself and show us why you’d be a great fit for the Parts Advisor role.
Tailor Your Experience:Make sure to highlight any relevant experience you have in the automotive sector or customer service. We love seeing how your background aligns with what we’re looking for, so be specific about your skills and achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Parts
Brush up on your knowledge of vehicle parts and their functions. Familiarise yourself with common issues and solutions in the automotive sector. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer, as this is crucial for a Parts Advisor role.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team. Share experiences where you collaborated with colleagues to achieve a common goal, as teamwork is key in a fast-paced environment like Stoneacre.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your enthusiasm for the role and helps you gauge if Stoneacre is the right fit for you.
