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For Companies At a Glance
- Tasks: Manage broker accounts and provide exceptional customer service daily.
- Company: Join one of the UK's fastest growing motor groups.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be yourself, develop skills, and thrive in a supportive culture.
- Qualifications: No specific qualifications required; just bring your passion and enthusiasm.
- Other info: This is not your ordinary sales role; it's a chance to shine!
The predicted salary is between 36000 - 60000 £ per year.
About the role…
We are excited to be recruiting for a Broker Account Manager. This is an unrivalled opportunity to join one of the UK\’s fastest growing motor groups.
This is not your ordinary sales opportunity. This is your chance to shine as an individual and have the free reign to be yourself, develop an accomplished set of customer service skills, and thrive in an environment that allows you to live each working day to the full.
Stoneacre Leasing, part of our Group Fleet department, based at our Head Office at Thorne near Doncaster, continues to expand at a rapid rate and the continued success has created additional opportunities. As a result, we want to recruit an experienced Sales Executive who ideally has a background in one or more of the following business areas; car sales, contract hire, leasing, banking or finance. If you do not have experience in these areas but can work in a fast moving sales environment where speed of response, accuracy and customer care are paramount you may have what we are looking for.
Group Fleet Department is constantly busy and the pace of work can be challenging. There is no time to get bored. We offer a supportive working environment with an opportunity to develop your skills and knowledge in a fast paced and growing team.
The role is to
As a Broker Account Manager you will develop into a valued team member committed to delivering customer service that exceeds our customers\’ expectations. You will make each Stoneacre customer feel valued, responding to incoming enquiries for personal and business contract hire and convert prospects into customers, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…?
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- Bonus
- Commission
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free onsite parking and staff canteen
An average day as a New to Car Sales Consultant…
- Respond to incoming enquiries and quote requests via website, email and telephone
- Contact customer to qualify their requirements and expectations
- Confirm vehicle specification and pricing
- Produce contract hire quotations to match customer requirements
- Follow up quotations to secure orders
- Write up orders
- Maintain and update enquiry log and CRM system
- Liaise with administration team to ensure the order to delivery process is completed efficiently
- Provide ongoing customer contact to ensure customer expectations are fulfilled
- Ensure all processes are compliant with financial and data regulations and requirements
- Learning how to maximise sales opportunities by recognising, processing and following up sales prospects with an enthusiastic ‘can do\’ attitude.
- Learning how to contribute towards business sales objectives by achieving your individual sales expectations – The sky\’s the limit!
- Build and maintain unparalleled relationships with new and existing customers to maximise future sales opportunities.
- Communicate with our customers with integrity and transparency, enhancing the customer experience – Professionalism is always your top priority.
- Raise the profile of the Stoneacre brand by delivering a consistent 5-star service.
About you…
- Experienced in speaking with customers with the ability to build rapport, qualify requirements, explain the features and benefits of products and services, overcome objections, develop solutions and provide excellent customer service.
- Comfortable working with figures and calculations
- Able to manage your time effectively, plan and organise your daily activities
- Able to deal with multiple activities and develop clear priorities
- Computer literate and confident in using Microsoft Office: Outlook, Excel and Word
- Able to write concise and accurate emails with good grammar and spelling
- You will be results driven with the desire to succeed.
- You will have the ability to work well under pressure – It will be your people skills that will help you overcome any challenge that is thrown your way.
- We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
Broker Account Manager employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Account Manager
✨Tip Number 1
Research the company thoroughly before your interview. Understand their values, mission, and the specific motor group they operate in. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your previous experience in customer service and sales. Think of specific examples where you've excelled in these areas, as this role emphasises developing customer service skills and individual performance.
✨Tip Number 3
Showcase your personality during the interview. Since the role allows you to be yourself, let your unique traits shine through. Be confident and authentic, as this will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed as a Broker Account Manager, giving you an edge in your application process.
We think you need these skills to ace Broker Account Manager
Some tips for your application 🫡
Understand the Role: Read the full job description carefully to understand the specific responsibilities and requirements of the Broker Account Manager position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Showcase Your Personality: Since this role encourages individuality, make sure to let your personality shine through in your application. Use a conversational tone in your cover letter to convey your enthusiasm and unique approach to customer service.
Highlight Relevant Experience: Emphasise any previous experience in sales or customer service that demonstrates your ability to thrive in a fast-paced environment. Use specific examples to illustrate your achievements and how they relate to the Broker Account Manager role.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Stoneacre Motor Group.
✨Show Your Personality
As a Broker Account Manager, individuality is key. Don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they have shaped your approach to customer service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and build relationships, as these skills are crucial for this role.
✨Research the Company
Familiarise yourself with the motor group’s values and recent achievements. Showing that you understand their mission and culture will demonstrate your genuine interest in the position and help you stand out.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This not only shows your enthusiasm but also helps you gauge if the environment aligns with your career goals and personal values.
