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- Tasks: Deliver top-notch customer service and manage communication between customers and the workshop.
- Company: Join one of the UK’s fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 1-year service advisor experience and exceptional customer service skills.
- Other info: Inclusive workplace with excellent career progression and training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer.
- Establish understanding and an agreement with the customer of work required and agree time frames.
- You will liaise with the workshop to determine vehicle completion times and relay any information.
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
- Regularly update the customer with progress on their vehicle.
- Process payments and issue invoices for customers.
- Support with handling complaints in line with company policy.
- Ensure handover and administration of customer vehicles are completed to a high standard.
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
- Understand and ensure all objectives are fully achieved.
About you…
- You will have exceptional customer service, striving to deliver above our customer expectations.
- You will have a minimum of 1-year service advisor experience.
- Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.
- You will have a strong attention to detail.
- You will have good time management and be able to prioritise your workload.
- Willingness to attend manufacture-training courses to keep updated within this fast paced environment.
- Be competent in ICT, Maths and English as standard.
- Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
We want you to love what you do – The rest will come naturally.
Service Advisor - Toyota in Bath employer: Stoneacre Motor Group
Contact Detail:
Stoneacre Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Toyota in Bath
✨Tip Number 1
Get to know the company! Research Stoneacre and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll need to shine in delivering top-notch customer experiences. Role-play common scenarios with friends or family to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Stoneacre and ready to take that next step in your career.
We think you need these skills to ace Service Advisor - Toyota in Bath
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to delivering exceptional service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Stoneacre Motor Group
✨Know Your Customer Service Inside Out
As a Service Advisor, you'll be the face of the dealership. Brush up on your customer service skills and be ready to share specific examples of how you've gone above and beyond for customers in the past. Think about situations where you resolved complaints or exceeded expectations.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your previous experience aligns with managing customer communications, liaising with workshops, and ensuring high standards of service. Show them you know what it takes to be the best!
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and time management. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about the role. A polished appearance can set a positive tone right from the start.
