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- Tasks: Support our Newark Motor Auctions team with administration and customer service.
- Company: Join Stoneacre Motor Group, a leading independent used car auction in the UK.
- Benefits: Enjoy flexible working, career progression, employee discounts, and wellness programmes.
- Why this job: Be part of a dynamic team and enhance customer experiences in the motor industry.
- Qualifications: Reliable, detail-oriented, with strong admin and customer service skills.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Administration Assistant – Newark Motor Auction at Stoneacre Motor Group. We are recruiting an Administration Assistant at our Newark Motor Auctions site – one of the largest independent used car auctions in the UK. Our team has been helping customers buy and sell vehicles since 1971. We are looking to recruit an experienced administration assistant. The Admin team is a core part of the Auction business, made up of Payments and Admin support, responsible for delivering excellent customer service to buyers and vendors and ensuring all processes are completed to a high level within the required timeframe/SLA.
Responsibilities
- Ensure sales are delivered successfully and customer service levels are of high quality.
- Oversee a portfolio of key branch accounts, providing initial contact and administration support to the accounts as well as the branch.
- Ensure all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLAs to enhance and maintain customer experience.
- Contact key customers on sale days to enhance the customer experience.
- Handle general customer enquiries efficiently via face-to-face, telephone and email, achieving satisfactory outcomes or escalating where necessary.
- Booking in Auction lots and related paperwork.
- Taking payments from customers (cash and card) and related paperwork.
- Data input and keeping databases up to date prior to and after auction days.
- Undertake various ad hoc duties to assist on busy Auction days.
- Represent Stoneacre and Newark Motor Auctions to a high standard in all duties conducted.
Qualifications / About you
- The ideal candidate will be reliable and conscientious with administration experience.
- Experience of dealing with customers in person and over the phone.
- Strong attention to detail and a team player.
- Experience of working within rigid regulations and procedures.
- Excellence in customer service skills.
- Strong administration skills with a high level of IT skills.
- Excellent interpersonal and communication skills both verbal and written.
- Experience within the motor industry would be advantageous.
Benefits
- A flexible approach to working patterns
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Administrative
- Industries: Administrative and Support Services
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
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Administration Assistant- Newark Motor Auction employer: Stoneacre Motor Group
Contact Detail:
Stoneacre Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant- Newark Motor Auction
✨Tip Number 1
Get to know the company! Research Stoneacre Motor Group and Newark Motor Auctions. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Think of examples from your past experiences that highlight your skills and how they align with what Stoneacre is looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administration Assistant- Newark Motor Auction
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Assistant role. Highlight your relevant experience, especially in customer service and administration, as these are key for us at Newark Motor Auctions.
Craft a Catchy Cover Letter: Your cover letter should reflect your personality and enthusiasm for the role. Let us know why you’re interested in working with Stoneacre and how your skills align with our needs.
Show Off Your Attention to Detail: Since we value accuracy and attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Stoneacre Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administration Assistant at Newark Motor Auction. Familiarise yourself with their processes, customer service expectations, and the importance of timely administration. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a customer – these stories can really make you stand out.
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You might want to mention any experiences where accuracy was crucial, especially in administrative tasks. Consider bringing along a sample of your work, like a well-organised report or data entry task, to demonstrate your skills.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges they face during auction days, or how they measure success in the role. It shows that you're engaged and thinking about how you can contribute to their success.