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For Companies At a Glance
- Tasks: Join us as a Parts Advisor, delivering top-notch customer service and expert advice.
- Company: Stoneacre is one of the UK's fastest growing motor groups, committed to your career growth.
- Benefits: Enjoy flexible working, competitive salary, bonuses, discounts, and wellness programmes.
- Why this job: Be part of a dynamic team, thrive in a supportive environment, and make a real impact.
- Qualifications: Experience in automotive preferred, but training provided; strong communication and teamwork skills essential.
- Other info: We celebrate diversity and inclusivity, making Stoneacre a great place to work.
The predicted salary is between 24000 - 33600 £ per year.
About The Role
We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK\’s fastest growing motor groups.
This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life.
As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player.
Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest?
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Parts Advisor
- Ensure parts are efficiently distributed to Service Department Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Effectively communicating with our Service department.
- Carrying out some administration duties such as invoicing.
About You
- We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous)
- You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment.
- You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
- You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions.
- You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts.
- You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure.
- You will be flexible and dynamic with the ability to adapt to changing priorities.
- We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.\”
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Parts Advisor - Lexus employer: Stoneacre Motor Group
Contact Detail:
Stoneacre Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - Lexus
✨Tip Number 1
Familiarise yourself with the specific parts and services offered by Lexus. Understanding their product range will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Parts Advisors in the automotive industry. They can provide valuable insights into the role and company culture, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this aligns perfectly with the expectations for the Parts Advisor position.
✨Tip Number 4
Showcase your ability to work under pressure by sharing relevant experiences. The role requires a proactive attitude and the ability to adapt, so highlight any situations where you successfully managed multiple tasks or priorities.
We think you need these skills to ace Parts Advisor - Lexus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive sector, particularly any previous roles as a Parts Advisor. Emphasise your customer service skills and any specific knowledge of vehicle parts or systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your motivation to work at Stoneacre. Mention how your skills align with their values and the specific requirements of the Parts Advisor role.
Highlight Relevant Skills: In your application, focus on key skills such as communication, organisation, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in past roles, especially in fast-paced environments.
Show Enthusiasm for Training: Express your eagerness to participate in training and development opportunities. Mention any previous experiences where you have successfully adapted to new information or systems, which will show your willingness to learn and grow within the company.
How to prepare for a job interview at Stoneacre Motor Group
✨Showcase Your Customer Service Skills
As a Parts Advisor, excellent customer service is key. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to delivering exceptional service.
✨Demonstrate Industry Knowledge
Familiarise yourself with the automotive industry, particularly regarding parts and vehicles. Be ready to discuss different vehicle models and their components. This knowledge will show your passion for the role and your readiness to contribute to the team.
✨Highlight Your Teamwork Abilities
Stoneacre values teamwork, so be prepared to share experiences where you've worked effectively as part of a team. Discuss how you communicate with colleagues and support each other to achieve common goals, especially in a busy environment.
✨Prepare for Practical Scenarios
You may be asked to solve practical problems during the interview, such as identifying parts for a specific vehicle. Brush up on using Electronic Parts Catalogues and be ready to demonstrate your problem-solving skills in real-time.
