At a Glance
- Tasks: Manage and optimise our CRM system while providing actionable insights for business growth.
- Company: Join Stone King, a purpose-driven firm with a collaborative culture.
- Benefits: Enjoy competitive salary, profit share, private medical insurance, and 28 days holiday.
- Other info: Hybrid working available, promoting a healthy work/life balance.
- Why this job: Gain invaluable experience in a respected team and make a real impact.
- Qualifications: Strong knowledge of CRM platforms and experience in data management.
The predicted salary is between 40000 - 50000 € per year.
About us
Stone King is an ambitious and purpose-driven firm. Our collaborative culture and core values are intertwined with our ethos of doing the right thing by our clients, communities, and our people. Our passion for the sectors we work in and the purpose-driven work we do with our clients has resulted in SK being recognised as national leaders in our specialist fields across the country.
The opportunity
This is a fantastic opportunity for an individual looking to progress their career to join Stone King’s highly respected Business Development & Marketing (BD&M) Team. The role can be based in any of our six offices (Bath, Birmingham, Cambridge, Leeds, London, or Manchester) and hybrid working will be available.
To manage and optimise the firm’s CRM system and client feedback processes, ensuring data integrity, compliance, and actionable insights. This role acts as the subject matter expert for CRM, supporting adoption across the firm and enabling the BD & Marketing team to make informed, data-driven decisions.
Reasons to apply
- Opportunity to gain invaluable experience across our BD&M Team, you’ll have the opportunity to work closely with our specialists across the firm.
- To be part of an ambitious and collaborative national firm where our culture and values are at the heart of everything we do.
- We believe our people are our greatest asset and strive to create the best place to work.
- Excellent benefits for our people, with a focus on wellbeing and development at the forefront.
- Hybrid working - Stone King are proud to be signatories of the Mindful Business Charter as part of our commitment to mental health and wellbeing.
Key Responsibilities
- CRM system ownership: Act as the subject matter expert for the CRM system, ensuring functionality meets business needs. Oversee day-to-day CRM operations, including data quality, updates, and troubleshooting. Develop and deliver CRM training for BD & Marketing team members and fee earners.
- Client Feedback Programme: Operate and maintain the client feedback programme, ensuring timely collection and reporting of insights. Support the Head of Ops in analysing feedback data to identify trends and improvement opportunities.
- Data Governance & Compliance: Ensure compliance with Data Protection and GDPR requirements across all CRM and marketing data. Implement processes for secure data handling and storage.
- Insight & Research: Conduct research on market trends, clients, and companies to support BD and marketing initiatives. Provide data-driven insights to inform growth plans and client strategies.
- Team Leadership: Directly manage the CRM Executive.
Requirements
Essential- Strong knowledge of CRM platforms, including configuration, data management, and troubleshooting.
- Experience delivering CRM training and driving adoption across teams.
- Ability to manage client feedback programmes and translate into actionable recommendations.
- Skilled in analysing feedback and market data to identify trends and opportunities with the aim of helping strategic planning.
- Ability to conduct market and client research to support overall Business Development and Marketing initiatives.
- In-depth understanding of GDPR and data protection requirements, with proven experience in implementing secure data handling and storage processes.
- Previous experience managing team members and fostering a collaborative working environment.
- Ability to act as a subject matter expert with strong influential skills to improve and implement best practice across the firm.
- Previous experience in a professional services environment or legal sector.
- Strong stakeholder engagement skills and confidence to challenge constructively and offer alternative approaches.
- Solutions focused approach with drive to improve processes and outcomes.
- Strong organisation skills, taking full ownership of tasks and ensuring delivery within agreed deadlines.
- Excellent written and verbal communication skills, with the ability to convey ideas and influence decision-making effectively.
- Adaptable approach in managing workload and supporting others.
- Ability to work collaboratively and team-first attitude.
Diversity, Equity, and Inclusion
Individual differences are embraced at Stone King, and we strive to create an environment in which people feel supported and able to be themselves. We are committed to promoting an inclusive working environment that supports the growth and development for all.
Benefits
- Competitive salary
- Profit Share Scheme
- Cycle to work scheme
- Private Medical Insurance
- Life assurance (4 x salary)
- Pension scheme
- 28 days holiday (in addition to statutory UK holidays)
- Additional day allocated for CSR activities per annum
Senior CRM & Insights Executive in Bath employer: Stone King
Stone King is an exceptional employer that prioritises the wellbeing and development of its employees, offering a collaborative culture where core values align with purpose-driven work. With hybrid working options available across multiple locations, including Bath, Birmingham, Cambridge, Leeds, London, and Manchester, employees benefit from a supportive environment that fosters growth, inclusivity, and a healthy work-life balance. The firm also provides competitive benefits, including a profit share scheme, private medical insurance, and dedicated time for CSR activities, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM & Insights Executive in Bath
✨Tip Number 1
Get to know the company inside out! Research Stone King's values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Senior CRM & Insights Executive. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Senior CRM & Insights Executive in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior CRM & Insights Executive role. Highlight your experience with CRM systems and data management, as well as any relevant training you've delivered. We want to see how your skills align with our needs!
Showcase Your Passion:Let your enthusiasm for the role and our firm shine through in your application. Share why you're excited about working at Stone King and how you can contribute to our collaborative culture. We love seeing candidates who are genuinely passionate about what we do!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands. Plus, it shows us that you’re serious about joining our team at Stone King. We can’t wait to hear from you!
How to prepare for a job interview at Stone King
✨Know Your CRM Inside Out
Make sure you have a solid understanding of the CRM platforms mentioned in the job description. Familiarise yourself with their functionalities, data management processes, and troubleshooting techniques. This will not only help you answer technical questions but also demonstrate your expertise as a subject matter expert.
✨Showcase Your Training Skills
Prepare to discuss your experience in delivering CRM training. Think of specific examples where you've successfully driven adoption across teams. Highlight how you can empower others to use the CRM effectively, which is crucial for the role at Stone King.
✨Be Data-Driven
Since the role involves analysing client feedback and market trends, come prepared with examples of how you've used data to inform decisions in previous roles. Discuss any insights you've derived from data analysis and how they led to actionable recommendations.
✨Emphasise Collaboration and Leadership
Stone King values a collaborative culture, so be ready to talk about your experience managing teams and fostering a team-first attitude. Share instances where you've successfully led projects or initiatives that required strong stakeholder engagement and teamwork.
