At a Glance
- Tasks: Manage and optimise CRM systems, ensuring data integrity and actionable insights.
- Company: Join Stone King, a purpose-driven firm with a collaborative culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 28 days holiday.
- Other info: Hybrid working options and a commitment to diversity and inclusion.
- Why this job: Gain invaluable experience in Business Development & Marketing while making a real impact.
- Qualifications: Strong CRM knowledge, data management skills, and team leadership experience required.
The predicted salary is between 40000 - 50000 € per year.
Stone King is an ambitious and purpose-driven firm. Our culture and core values are intertwined with our ethos of doing the right thing by our clients, communities, and people. Our passion for the sectors we work in has resulted in Stone King being recognized as national leaders across specialist fields.
This role is a fantastic opportunity for an individual looking to progress their career in the Business Development & Marketing (BD&M) Team. It can be based in any of our six offices (Bath, Birmingham, Cambridge, Leeds, London, or Manchester) with hybrid working available. The role will manage and optimise the firm’s CRM system and client feedback processes, ensuring data integrity, compliance, and actionable insights. This position acts as the subject matter expert for CRM, supporting adoption across the firm and enabling the BD&M team to make informed, data‑driven decisions.
Reasons to Apply
- Opportunity to gain invaluable experience across the BD&M Team and work closely with specialists across the firm.
- To be part of an ambitious and collaborative national firm where culture and values are at the heart of everything we do.
- Excellent benefits focusing on wellbeing and development.
- Hybrid working and support for mental health and wellbeing, with flexible arrangements.
Key Responsibilities
- CRM system ownership
- Act as the subject matter expert ensuring functionality meets business needs.
- Oversee day‑to‑day CRM operations, including data quality, updates, and troubleshooting.
- Develop and deliver CRM training for BD&M team members and fee earners.
- Client Feedback Programme
- Operate and maintain the program, ensuring timely collection and reporting of insights.
- Support the Head of Ops in analysing feedback data to identify trends and improvement opportunities.
- Data Governance & Compliance
- Ensure compliance with Data Protection and GDPR requirements across all CRM and marketing data.
- Implement processes for secure data handling and storage.
- Insight & Research
- Conduct research on market trends, clients, and companies to support BD and marketing initiatives.
- Provide data‑driven insights to inform growth plans and client strategies.
- Team Leadership
- Directly manage the CRM Executive.
Requirements
Essential
- Strong knowledge of CRM platforms, including configuration, data management, and troubleshooting.
- Experience delivering CRM training and driving adoption across teams.
- Ability to manage client feedback programmes and translate into actionable recommendations.
- Skilled in analysing feedback and market data to identify trends and opportunities for strategic planning.
- Ability to conduct market and client research to support BD and marketing initiatives.
- In-depth understanding of GDPR and data protection requirements, with proven experience in implementing secure data handling and storage processes.
- Previous experience managing team members and fostering a collaborative working environment.
- Ability to act as a subject matter expert with strong influential skills to improve and implement best practice across the firm.
Desirable
- Previous experience in a professional services environment or legal sector.
Personal Attributes
- Strong stakeholder engagement skills and confidence to challenge constructively and offer alternative approaches.
- Solutions-focused approach with drive to improve processes and outcomes.
- Strong organisational skills, taking full ownership of tasks and ensuring delivery within agreed deadlines.
- Excellent written and verbal communication skills, with the ability to convey ideas and influence decision‑making effectively.
- Adaptable approach in managing workload and supporting others.
- Ability to work collaboratively with a team‑first attitude.
Diversity, Equity, and Inclusion
Individual differences are embraced at Stone King, and we strive to create an environment in which people feel supported and able to be themselves. We are committed to promoting an inclusive working environment that supports the growth and development for all. We are proud to be signatories of the Mindful Business Charter, the Race Fairness Commitment, and the Age Friendly Employer Pledge, and we are a Disability Confident Employer. Stone King LLP is an equal opportunities employer. We are committed to ensuring equality of opportunity by encouraging all our staff to achieve their full potential and guaranteeing that all employment decisions are taken without reference to irrelevant information or discriminatory practices.
Benefits
- Competitive salary
- Profit Share Scheme
- Cycle to work scheme
- Private Medical Insurance
- Life assurance 4x salary
- Pension scheme
- 28 days holiday (in addition to statutory UK holidays)
- Additional day allocated for CSR activities per annum
Closing Date 29 May 2026
Senior CRM & Insights Executive in Manchester employer: Stone King LLP
Stone King is an exceptional employer that prioritises a collaborative and inclusive work culture, making it an ideal place for professionals seeking to advance their careers in Business Development & Marketing. With a strong focus on employee wellbeing, hybrid working options, and a commitment to personal growth, Stone King offers a supportive environment where individuals can thrive while contributing to meaningful client and community outcomes. The firm’s recognition as a national leader in its field further enhances the opportunity for professional development and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM & Insights Executive in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Stone King is all about doing the right thing, so show how your values align with theirs!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in CRM and insights can benefit the BD&M team. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Senior CRM & Insights Executive in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and the firm shine through. We want to see how your values align with ours, so don’t hold back on sharing why you’re excited about this opportunity!
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in CRM systems and data management. We love seeing how your skills can directly contribute to our BD&M team, so be specific about your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Stone King LLP
✨Know Your CRM Inside Out
Make sure you have a solid understanding of the CRM platforms mentioned in the job description. Be prepared to discuss your experience with configuration, data management, and troubleshooting. This will show that you can hit the ground running and act as a subject matter expert.
✨Showcase Your Training Skills
Since delivering CRM training is a key responsibility, think of examples where you've successfully trained others. Prepare to share how you drove adoption across teams and the impact it had on their performance. This will demonstrate your ability to lead and support the BD&M team effectively.
✨Be Data-Driven
Familiarise yourself with data governance and compliance, especially GDPR. Be ready to discuss how you've managed client feedback programmes and translated insights into actionable recommendations. This will highlight your analytical skills and your commitment to data integrity.
✨Emphasise Collaboration and Leadership
As you'll be managing a CRM Executive, prepare to talk about your leadership style and how you foster a collaborative environment. Share examples of how you've engaged stakeholders and influenced decision-making. This will show that you're not just a team player but also a strong leader.
