At a Glance
- Tasks: Manage and optimise CRM systems while providing actionable insights for business development.
- Company: Join Stone King, a purpose-driven firm with a collaborative culture.
- Benefits: Enjoy competitive salary, profit share, private medical insurance, and 28 days holiday.
- Other info: Hybrid working available with a focus on wellbeing and professional development.
- Why this job: Gain invaluable experience in a respected team and make a real impact.
- Qualifications: Strong knowledge of CRM platforms and data management skills required.
The predicted salary is between 45000 - 55000 £ per year.
About Us
Stone King is an ambitious and purpose-driven firm. Our collaborative culture and core values are intertwined with our ethos of doing the right thing by our clients, communities, and our people. Our passion for the sectors we work in and the purpose-driven work we do with our clients has resulted in SK being recognised as national leaders in our specialist fields across the country.
The opportunity
This is a fantastic opportunity for an individual looking to progress their career to join Stone King's highly respected Business Development & Marketing (BD&M) Team. The role can be based in any of our six offices (Bath, Birmingham, Cambridge, Leeds, London, or Manchester) and hybrid working will be available.
To manage and optimise the firm's CRM system and client feedback processes, ensuring data integrity, compliance, and actionable insights. This role acts as the subject matter expert for CRM, supporting adoption across the firm and enabling the BD & Marketing team to make informed, data-driven decisions.
Reasons to apply
- Opportunity to gain invaluable experience across our BD&M Team, you'll have the opportunity to work closely with our specialists across the firm.
- To be part of an ambitious and collaborative national firm where our culture and values are at the heart of everything we do. We believe our people are our greatest asset and strive to create the best place to work.
- Excellent benefits for our people, with a focus on wellbeing and development at the forefront.
- Hybrid working - Stone King are proud to be signatories of the Mindful Business Charter as part of our commitment to mental health and wellbeing. We want to support all of our people in achieving a healthy work/life balance and would be happy to speak with prospective candidates about flexible working arrangements.
Key Responsibilities
- CRM system ownership
- Act as the subject matter expert for the CRM system, ensuring functionality meets business needs.
- Oversee day-to-day CRM operations, including data quality, updates, and troubleshooting.
- Develop and deliver CRM training for BD & Marketing team members and fee earners.
- Operate and maintain the client feedback programme, ensuring timely collection and reporting of insights.
- Support the Head of Ops in analysing feedback data to identify trends and improvement opportunities.
- Ensure compliance with Data Protection and GDPR requirements across all CRM and marketing data.
- Implement processes for secure data handling and storage.
- Conduct research on market trends, clients, and companies to support BD and marketing initiatives.
- Provide data-driven insights to inform growth plans and client strategies.
- Directly manage the CRM Executive.
Requirements
Essential
- Strong knowledge of CRM platforms, including configuration, data management, and troubleshooting.
- Experience delivering CRM training and driving adoption across teams.
- Ability to manage client feedback programmes and translate into actionable recommendations.
- Skilled in analysing feedback and market data to identify trends and opportunities with the aim of helping strategic planning.
- Ability to conduct market and client research to support overall Business Development and Marketing initiatives.
- In-depth understanding of GDPR and data protection requirements, with proven experience in implementing secure data handling and storage processes.
- Previous experience managing team members and fostering a collaborative working environment.
- Ability to act as a subject matter expert with strong influential skills to improve and implement best practice across the firm.
Desirable
- Previous experience in a professional services environment or legal sector.
Personal Attributes
- Strong stakeholder engagement skills and confidence to challenge constructively and offer alternative approaches.
- Solutions focused approach with drive to improve processes and outcomes.
- Strong organisation skills, taking full ownership of tasks and ensuring delivery within agreed deadlines.
- Excellent written and verbal communication skills, with the ability to convey ideas and influence decision-making effectively.
- Adaptable approach in managing workload and supporting others.
- Ability to work collaboratively and team-first attitude.
Diversity, Equity, and Inclusion
Individual differences are embraced at Stone King, and we strive to create an environment in which people feel supported and able to be themselves. We are committed to promoting an inclusive working environment that supports the growth and development for all. We are proud to be signatories of the Mindful Business Charter, the Race Fairness Commitment, and the Age Friendly Employer Pledge, and we are a Disability Confident Employer.
Stone King LLP is committed to offering an interview to any job applicant that declares they have a disability and meets the minimum criteria for the role as defined by the job description and person specification. A full copy of the person specification and job description can be provided by contacting our Recruitment team.
We aim to make our recruitment process as inclusive as possible and will make reasonable adjustments where needed. To discuss adjustments or request information in an alternative format, please contact our recruitment team at Recruitment@stoneking.co.uk or 01225 326770.
Stone King LLP is an equal opportunities employer. We are committed to ensuring equality of opportunity by encouraging all our staff to achieve their full potential and guaranteeing that all employment decisions are taken without reference to irrelevant information or discriminatory practices.
Benefits
- Competitive salary
- Profit Share Scheme
- Cycle to work scheme
- Private Medical Insurance
- Life assurance (4 x salary)
- Pension scheme
- 28 days holiday (in addition to statutory UK holidays)
- Additional day allocated for CSR activities per annum
Closing date: 29 May 2026
Adverts normally close at midday on the closing date, however vacancies may close early if sufficient applications have been received. Therefore we would encourage you to submit your application as soon as possible.
CRM & Insights Lead (Hybrid) — Data, Trends & Training employer: Stone King LLP
Stone King is an exceptional employer that prioritises the wellbeing and development of its employees, offering a collaborative culture where core values align with doing right by clients and communities. With hybrid working options available across multiple locations, including Bath, Birmingham, Cambridge, Leeds, London, and Manchester, employees benefit from a supportive environment that fosters personal growth and professional advancement, alongside competitive benefits such as a profit share scheme and private medical insurance.
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Insights Lead (Hybrid) — Data, Trends & Training
✨Tip Number 1
Network like a pro! Reach out to current employees at Stone King on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Stone King's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely aligns with our mission and culture.
✨Tip Number 3
Practice your responses to common interview questions, especially around CRM systems and data insights. We want to see how you think on your feet and how you can contribute to our BD&M team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re truly interested in joining our team.
We think you need these skills to ace CRM & Insights Lead (Hybrid) — Data, Trends & Training
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the CRM & Insights Lead role. We want to see how you can contribute to our collaborative culture and purpose-driven work!
Showcase Your CRM Expertise:Since this role is all about CRM systems, don’t hold back on detailing your experience with them. Share specific examples of how you've managed data, improved processes, or trained others in CRM tools. We love a good success story!
Be Authentic:Let your personality shine through in your application. We value diversity and want to know who you are beyond your qualifications. Share your passion for the sectors we work in and how you embody our core values.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows us you’re serious about joining our team at Stone King!
How to prepare for a job interview at Stone King LLP
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM platforms, especially the one used by Stone King. Familiarise yourself with its features, data management processes, and how it can be tailored to meet business needs. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Training Skills
Since the role involves delivering CRM training, prepare examples of how you've successfully trained others in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to drive adoption and support your team effectively.
✨Be Data-Driven
Brush up on your analytical skills! Be ready to discuss how you've previously analysed feedback and market data to identify trends. Prepare to share insights that could inform strategic planning, as this is crucial for the role.
✨Emphasise Collaboration
Stone King values a collaborative culture, so highlight your experience working in teams. Share stories that showcase your stakeholder engagement skills and how you've fostered a supportive environment. This will resonate well with their ethos of doing the right thing by clients and colleagues alike.
