At a Glance
- Tasks: Manage and optimise CRM systems, ensuring data integrity and actionable insights.
- Company: Join Stone King, a purpose-driven firm with a collaborative culture.
- Benefits: Enjoy competitive salary, profit share, private medical insurance, and 28 days holiday.
- Other info: Hybrid working options and a commitment to diversity and inclusion.
- Why this job: Gain invaluable experience in Business Development & Marketing while making a real impact.
- Qualifications: Strong CRM knowledge, data management skills, and experience in team leadership required.
The predicted salary is between 40000 - 50000 £ per year.
Stone King is an ambitious and purpose-driven firm. Our culture and core values are intertwined with our ethos of doing the right thing by our clients, communities, and people. Our passion for the sectors we work in has resulted in Stone King being recognized as national leaders across specialist fields.
This role is a fantastic opportunity for an individual looking to progress their career in the Business Development & Marketing (BD&M) Team. It can be based in any of our six offices (Bath, Birmingham, Cambridge, Leeds, London, or Manchester) with hybrid working available. The role will manage and optimise the firm’s CRM system and client feedback processes, ensuring data integrity, compliance, and actionable insights. This position acts as the subject matter expert for CRM, supporting adoption across the firm and enabling the BD&M team to make informed, data‑driven decisions.
Reasons to Apply
- Opportunity to gain invaluable experience across the BD&M Team and work closely with specialists across the firm.
- To be part of an ambitious and collaborative national firm where culture and values are at the heart of everything we do.
- Excellent benefits focusing on wellbeing and development.
- Hybrid working and support for mental health and wellbeing, with flexible arrangements.
Key Responsibilities
- CRM system ownership
- Act as the subject matter expert ensuring functionality meets business needs.
- Oversee day‑to‑day CRM operations, including data quality, updates, and troubleshooting.
- Develop and deliver CRM training for BD&M team members and fee earners.
- Client Feedback Programme
- Operate and maintain the program, ensuring timely collection and reporting of insights.
- Support the Head of Ops in analysing feedback data to identify trends and improvement opportunities.
- Data Governance & Compliance
- Ensure compliance with Data Protection and GDPR requirements across all CRM and marketing data.
- Implement processes for secure data handling and storage.
- Insight & Research
- Conduct research on market trends, clients, and companies to support BD and marketing initiatives.
- Provide data‑driven insights to inform growth plans and client strategies.
- Team Leadership
- Directly manage the CRM Executive.
Requirements
Essential
- Strong knowledge of CRM platforms, including configuration, data management, and troubleshooting.
- Experience delivering CRM training and driving adoption across teams.
- Ability to manage client feedback programmes and translate into actionable recommendations.
- Skilled in analysing feedback and market data to identify trends and opportunities for strategic planning.
- Ability to conduct market and client research to support BD and marketing initiatives.
- In-depth understanding of GDPR and data protection requirements, with proven experience in implementing secure data handling and storage processes.
- Previous experience managing team members and fostering a collaborative working environment.
- Ability to act as a subject matter expert with strong influential skills to improve and implement best practice across the firm.
Desirable
- Previous experience in a professional services environment or legal sector.
Personal Attributes
- Strong stakeholder engagement skills and confidence to challenge constructively and offer alternative approaches.
- Solutions-focused approach with drive to improve processes and outcomes.
- Strong organisational skills, taking full ownership of tasks and ensuring delivery within agreed deadlines.
- Excellent written and verbal communication skills, with the ability to convey ideas and influence decision‑making effectively.
- Adaptable approach in managing workload and supporting others.
- Ability to work collaboratively with a team‑first attitude.
Diversity, Equity, and Inclusion
Individual differences are embraced at Stone King, and we strive to create an environment in which people feel supported and able to be themselves. We are committed to promoting an inclusive working environment that supports the growth and development for all. We are proud to be signatories of the Mindful Business Charter, the Race Fairness Commitment, and the Age Friendly Employer Pledge, and we are a Disability Confident Employer. Stone King LLP is an equal opportunities employer. We are committed to ensuring equality of opportunity by encouraging all our staff to achieve their full potential and guaranteeing that all employment decisions are taken without reference to irrelevant information or discriminatory practices.
Benefits
- Competitive salary
- Profit Share Scheme
- Cycle to work scheme
- Private Medical Insurance
- Life assurance 4x salary
- Pension scheme
- 28 days holiday (in addition to statutory UK holidays)
- Additional day allocated for CSR activities per annum
Closing Date 29 May 2026
Senior CRM & Insights Executive in Cambridge employer: Stone King LLP
Stone King is an exceptional employer that prioritises a collaborative and inclusive work culture, making it an ideal place for professionals seeking to advance their careers in Business Development & Marketing. With a strong focus on employee wellbeing, hybrid working options, and a commitment to personal growth, Stone King offers a supportive environment where individuals can thrive while contributing to meaningful client and community outcomes. The firm’s recognition as a national leader in its field further enhances the opportunity for employees to gain invaluable experience and insights across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM & Insights Executive in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Stone King through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by diving deep into CRM systems and data governance. Brush up on your knowledge of GDPR and be ready to discuss how you can ensure compliance and data integrity at Stone King.
✨Tip Number 3
Showcase your training skills! Think of examples where you've successfully delivered CRM training or improved adoption in previous roles. This will highlight your ability to lead and support the BD&M team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Stone King family.
We think you need these skills to ace Senior CRM & Insights Executive in Cambridge
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and the firm shine through. We want to see how your values align with ours, so don’t hold back on sharing why you’re excited about this opportunity!
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in CRM systems and data management. We love seeing specific examples of how you've driven adoption and improved processes in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we appreciate good communication skills right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Stone King LLP
✨Know Your CRM Inside Out
Make sure you have a solid understanding of the CRM platforms mentioned in the job description. Be prepared to discuss your experience with configuration, data management, and troubleshooting. This will show that you can hit the ground running and act as a subject matter expert.
✨Showcase Your Training Skills
Since delivering CRM training is a key responsibility, think of examples where you've successfully trained others. Prepare to share how you’ve driven adoption across teams and any innovative methods you used to make the training engaging and effective.
✨Be Data-Driven
The role requires analysing feedback and market data, so come ready with examples of how you've turned data into actionable insights. Discuss specific trends you've identified in past roles and how those insights influenced strategic decisions.
✨Emphasise Your Collaborative Spirit
Stone King values teamwork, so highlight your experience in managing team members and fostering collaboration. Share stories that demonstrate your stakeholder engagement skills and how you've constructively challenged ideas to improve processes.
