At a Glance
- Tasks: Manage and optimise CRM systems, ensuring data integrity and actionable insights.
- Company: Join Stone King, a purpose-driven firm with a collaborative culture.
- Benefits: Enjoy competitive salary, profit share, private medical insurance, and 28 days holiday.
- Other info: Hybrid working options and a commitment to diversity and inclusion.
- Why this job: Gain invaluable experience in Business Development & Marketing while making a real impact.
- Qualifications: Strong CRM knowledge, data management skills, and experience in team leadership.
The predicted salary is between 50000 - 60000 £ per year.
Stone King is an ambitious and purpose-driven firm. Our culture and core values are intertwined with our ethos of doing the right thing by our clients, communities, and people. Our passion for the sectors we work in has resulted in Stone King being recognized as national leaders across specialist fields.
This role is a fantastic opportunity for an individual looking to progress their career in the Business Development & Marketing (BD&M) Team. It can be based in any of our six offices (Bath, Birmingham, Cambridge, Leeds, London, or Manchester) with hybrid working available. The role will manage and optimise the firm’s CRM system and client feedback processes, ensuring data integrity, compliance, and actionable insights. This position acts as the subject matter expert for CRM, supporting adoption across the firm and enabling the BD&M team to make informed, data‑driven decisions.
Reasons to Apply
- Opportunity to gain invaluable experience across the BD&M Team and work closely with specialists across the firm.
- To be part of an ambitious and collaborative national firm where culture and values are at the heart of everything we do.
- Excellent benefits focusing on wellbeing and development.
- Hybrid working and support for mental health and wellbeing, with flexible arrangements.
Key Responsibilities
- CRM system ownership
- Act as the subject matter expert ensuring functionality meets business needs.
- Oversee day‑to‑day CRM operations, including data quality, updates, and troubleshooting.
- Develop and deliver CRM training for BD&M team members and fee earners.
- Client Feedback Programme
- Operate and maintain the program, ensuring timely collection and reporting of insights.
- Support the Head of Ops in analysing feedback data to identify trends and improvement opportunities.
- Data Governance & Compliance
- Ensure compliance with Data Protection and GDPR requirements across all CRM and marketing data.
- Implement processes for secure data handling and storage.
- Insight & Research
- Conduct research on market trends, clients, and companies to support BD and marketing initiatives.
- Provide data‑driven insights to inform growth plans and client strategies.
- Team Leadership
- Directly manage the CRM Executive.
Requirements
Essential
- Strong knowledge of CRM platforms, including configuration, data management, and troubleshooting.
- Experience delivering CRM training and driving adoption across teams.
- Ability to manage client feedback programmes and translate into actionable recommendations.
- Skilled in analysing feedback and market data to identify trends and opportunities for strategic planning.
- Ability to conduct market and client research to support BD and marketing initiatives.
- In-depth understanding of GDPR and data protection requirements, with proven experience in implementing secure data handling and storage processes.
- Previous experience managing team members and fostering a collaborative working environment.
- Ability to act as a subject matter expert with strong influential skills to improve and implement best practice across the firm.
Desirable
- Previous experience in a professional services environment or legal sector.
Personal Attributes
- Strong stakeholder engagement skills and confidence to challenge constructively and offer alternative approaches.
- Solutions-focused approach with drive to improve processes and outcomes.
- Strong organisational skills, taking full ownership of tasks and ensuring delivery within agreed deadlines.
- Excellent written and verbal communication skills, with the ability to convey ideas and influence decision‑making effectively.
- Adaptable approach in managing workload and supporting others.
- Ability to work collaboratively with a team‑first attitude.
Diversity, Equity, and Inclusion
Individual differences are embraced at Stone King, and we strive to create an environment in which people feel supported and able to be themselves. We are committed to promoting an inclusive working environment that supports the growth and development for all. We are proud to be signatories of the Mindful Business Charter, the Race Fairness Commitment, and the Age Friendly Employer Pledge, and we are a Disability Confident Employer. Stone King LLP is an equal opportunities employer. We are committed to ensuring equality of opportunity by encouraging all our staff to achieve their full potential and guaranteeing that all employment decisions are taken without reference to irrelevant information or discriminatory practices.
Benefits
- Competitive salary
- Profit Share Scheme
- Cycle to work scheme
- Private Medical Insurance
- Life assurance 4x salary
- Pension scheme
- 28 days holiday (in addition to statutory UK holidays)
- Additional day allocated for CSR activities per annum
Closing Date 29 May 2026
CRM & Insights Lead — Data, Training & Strategy in Cambridge employer: Stone King LLP
Stone King is an exceptional employer that prioritises the wellbeing and development of its employees, offering a collaborative and inclusive work culture across its six offices. With a strong focus on professional growth, employees in the CRM & Insights Lead role will benefit from hybrid working arrangements, comprehensive training opportunities, and a commitment to mental health support, all while contributing to a firm recognised as a national leader in its field.
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Insights Lead — Data, Training & Strategy in Cambridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that CRM & Insights Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your CRM expertise and how you've driven adoption in previous roles. We want to see your passion for data and insights shine through!
✨Tip Number 3
Prepare for those interviews! Research Stone King and understand their values and culture. Be ready to discuss how your experience aligns with their mission and how you can contribute to their BD&M team. We love seeing candidates who are genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace CRM & Insights Lead — Data, Training & Strategy in Cambridge
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role and the firm! Mention why you’re excited about working in the Business Development & Marketing team and how our values resonate with you.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with CRM systems and data management. We want to see how your skills align with what we’re looking for!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to convey your ideas and experiences, making it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Stone King LLP
✨Know Your CRM Inside Out
Make sure you have a solid understanding of the CRM platforms mentioned in the job description. Familiarise yourself with their functionalities, data management processes, and troubleshooting techniques. This will not only help you answer technical questions but also demonstrate your expertise as a subject matter expert.
✨Showcase Your Training Skills
Prepare to discuss your experience in delivering CRM training. Think of specific examples where you've successfully driven adoption across teams. Highlight how you tailored your training to meet different learning styles, which aligns with the firm's collaborative culture.
✨Be Data-Driven
Since the role involves analysing client feedback and market trends, come prepared with examples of how you've used data to inform decisions in previous roles. Discuss any tools or methodologies you’ve employed to extract actionable insights, showcasing your analytical skills.
✨Emphasise Your Team Leadership Experience
As you'll be managing a CRM Executive, it's crucial to highlight your leadership experience. Share examples of how you've fostered a collaborative environment and supported team members in achieving their goals. This will resonate well with Stone King's values of teamwork and support.
