At a Glance
- Tasks: Manage and optimise CRM systems while providing actionable insights for business development.
- Company: Join Stone King, a forward-thinking firm with a commitment to diversity and inclusion.
- Benefits: Enjoy competitive salary, profit share, private medical insurance, and 28 days holiday.
- Other info: Hybrid working available across six vibrant UK offices.
- Why this job: Make a real impact by driving data-driven decisions in a collaborative environment.
- Qualifications: Strong CRM knowledge, data analysis skills, and experience in team leadership.
The predicted salary is between 40000 - 50000 £ per year.
Position Overview
This role will manage and optimise the firm's CRM system and client feedback processes, ensuring data integrity, compliance, and actionable insights. The role acts as the subject matter expert for CRM, supporting adoption across the firm and enabling the BD & Marketing team to make informed, data‑driven decisions. The position can be based in any of Stone King's six offices (Bath, Birmingham, Cambridge, Leeds, London, or Manchester) and offers hybrid working.
Key Responsibilities
- CRM system ownership
Act as the subject matter expert for the CRM system, ensuring functionality meets business needs. Oversee day‑to‑day CRM operations, including data quality, updates, and troubleshooting. Develop and deliver CRM training for BD & Marketing team members and fee earners. - Client Feedback Programme
Operate and maintain the client feedback programme, ensuring timely collection and reporting of insights. Support the Head of Ops in analysing feedback data to identify trends and improvement opportunities. - Data Governance & Compliance
Ensure compliance with Data Protection and GDPR requirements across all CRM and marketing data. Implement processes for secure data handling and storage. - Insight & Research
Conduct research on market trends, clients, and companies to support BD and marketing initiatives. Provide data‑driven insights to inform growth plans and client strategies. - Team Leadership
Directly manage the CRM Executive.
Essential Requirements
- Strong knowledge of CRM platforms, including configuration, data management, and troubleshooting.
- Experience delivering CRM training and driving adoption across teams.
- Ability to manage client feedback programmes and translate into actionable recommendations.
- Skilled in analysing feedback and market data to identify trends and opportunities to support strategic planning.
- Ability to conduct market and client research to support overall Business Development and Marketing initiatives.
- In‑depth understanding of GDPR and data protection requirements, with proven experience in implementing secure data handling and storage processes.
- Previous experience managing team members and fostering a collaborative working environment.
- Ability to act as a subject matter expert with strong influential skills to improve and implement best practice across the firm.
Desirable Requirements
- Previous experience in a professional services environment or legal sector.
Personal Attributes
- Strong stakeholder engagement skills and confidence to challenge constructively and offer alternative approaches.
- Solutions‑focused approach with drive to improve processes and outcomes.
- Strong organisational skills, taking full ownership of tasks and ensuring delivery within agreed deadlines.
- Excellent written and verbal communication skills, with the ability to convey ideas and influence decision‑making effectively.
- Adaptable approach in managing workload and supporting others.
- Ability to work collaboratively and team‑first attitude.
Diversity, Equity, and Inclusion
Individual differences are embraced at Stone King, and we strive to create an environment in which people feel supported and able to be themselves. We are committed to promoting an inclusive working environment that supports the growth and development for all. We are proud to be signatories of the Mindful Business Charter, the Race Fairness Commitment, and the Age Friendly Employer Pledge, and we are a Disability Confident Employer. Stone King LLP is committed to offering an interview to any job applicant that declares they have a disability and meets the minimum criteria for the role as defined by the job description and person specification. We aim to make our recruitment process as inclusive as possible and will make reasonable adjustments where needed.
Benefits
Competitive salary, Profit Share Scheme, Cycle to work scheme, Private Medical Insurance, Life assurance (4 x salary), Pension scheme, 28 days holiday (in addition to statutory UK holidays), Additional day allocated for CSR activities per annum.
Equality Statement
Stone King LLP is an equal opportunities employer. We are committed to ensuring equality of opportunity by encouraging all our staff to achieve their full potential and guaranteeing that all employment decisions are taken without reference to irrelevant information or discriminatory practices.
Closing date: 12 June 2026
Senior CRM & Insights Executive in Birmingham employer: Stone King LLP
Stone King LLP is an exceptional employer that prioritises employee growth and inclusivity, offering a supportive work culture across its six offices. With a commitment to professional development, competitive benefits including a profit share scheme and private medical insurance, and a focus on diversity, Stone King fosters an environment where every team member can thrive while contributing to meaningful client insights and business strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM & Insights Executive in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Stone King on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into CRM systems and data governance. Brush up on GDPR regulations and think of examples where you've improved processes or driven adoption in previous roles.
✨Tip Number 3
Showcase your insights! Be ready to discuss how you've used data to inform decisions in past jobs. Bring along any relevant case studies or examples that highlight your analytical skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Stone King.
We think you need these skills to ace Senior CRM & Insights Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior CRM & Insights Executive. Highlight your experience with CRM systems, data management, and any relevant training you've delivered. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how you can contribute to our team. Be sure to mention your understanding of GDPR and data protection, as these are key for us.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage client feedback programmes and provide actionable insights. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Stone King LLP
✨Know Your CRM Inside Out
Make sure you have a solid understanding of the CRM platforms mentioned in the job description. Familiarise yourself with their functionalities, data management processes, and troubleshooting techniques. This will not only help you answer technical questions but also demonstrate your expertise as a subject matter expert.
✨Showcase Your Training Skills
Prepare to discuss your experience in delivering CRM training. Think of specific examples where you've successfully driven adoption across teams. Highlight how you tailored your training to meet different learning styles, which will show your adaptability and communication skills.
✨Be Data-Driven
Since the role involves analysing client feedback and market trends, come prepared with examples of how you've used data to inform decisions in previous roles. Discuss any tools or methodologies you’ve employed to extract actionable insights, as this will resonate well with the firm's focus on data-driven strategies.
✨Emphasise Team Leadership
If you've managed team members before, be ready to share your leadership style and how you foster collaboration. Discuss any challenges you've faced and how you overcame them, as this will illustrate your solutions-focused approach and ability to support others in a team environment.
