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- Tasks: Welcome guests, manage reservations, and ensure a smooth check-in/check-out experience.
- Company: Join the Stone House Hotel, where our team is our greatest asset.
- Benefits: Enjoy competitive pay, discounts on stays, and personal development opportunities.
- Why this job: Be part of a motivated team delivering exceptional hospitality in a vibrant environment.
- Qualifications: 1 year of reception experience and a passion for customer service.
- Other info: Part-time role with flexible shifts and a focus on career growth.
The predicted salary is between 10 - 12 £ per hour.
We currently have an amazing opportunity to join the reception team at the Stone House Hotel. Our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values. We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
Part-time position: 2 - 4 shifts a week.
We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
If you are interested please contact us and ask to speak to Anjana.
Job description:
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
All applicants must have at least 1 year experience in reception.
Job Types: Part-time, Permanent
Pay: Up to £12.21 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
Application question(s): Used booking system Rezlynx before?
Experience: Hotel reception: 1 year (preferred)
Location: Stone ST15 0BQ (preferred)
Willingness to travel: 100% (preferred)
Work Location: In person
Hotel Receptionist in Stoke-on-Trent employer: Stone House Hotel
Contact Detail:
Stone House Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Stoke-on-Trent
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Stone House Hotel. Familiarise yourself with their values and culture, so you can show how you fit right in. We want to see that you’re genuinely interested in being part of our team!
✨Tip Number 2
Practice makes perfect! Role-play common reception scenarios with a friend or family member. This will help you feel more confident when it comes to handling check-ins, reservations, and guest queries. We love seeing candidates who are prepared and ready to shine!
✨Tip Number 3
Show off your personality! When you come in for your interview, let your enthusiasm for hospitality shine through. We’re looking for someone who can bring a positive attitude to our team, so don’t be afraid to let your true self come out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team at the Stone House Hotel. We can’t wait to see your application!
We think you need these skills to ace Hotel Receptionist in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in reception. We’re looking for at least a year in a similar role, so mention specific tasks you’ve handled that align with what we do at the Stone House Hotel.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our reception team!
How to prepare for a job interview at Stone House Hotel
✨Know Your Stuff
Familiarise yourself with the Stone House Hotel and its values. Understand their focus on engagement, individual development, and the importance of a happy team. This will help you align your answers with their culture during the interview.
✨Showcase Your Experience
Be ready to discuss your previous reception experience in detail. Highlight specific situations where you managed check-ins, handled reservations, or resolved guest issues. Use examples that demonstrate your ability to create meaningful relationships with guests.
✨Practice Common Questions
Prepare for typical interview questions like 'How do you handle difficult guests?' or 'What would you do if a booking system fails?' Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally to reflect the hospitality industry’s standards. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel well.