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- Tasks: Welcome guests, manage reservations, and ensure a smooth check-in/check-out experience.
- Company: Join the Stone House Hotel, where our team is our greatest asset.
- Benefits: Enjoy competitive pay, discounts on stays, and personal development opportunities.
- Why this job: Be part of a motivated team delivering exceptional hospitality in a vibrant environment.
- Qualifications: 1 year of reception experience and a passion for customer service.
- Other info: Part-time role with flexible shifts and a focus on career growth.
The predicted salary is between 10 - 15 £ per hour.
We currently have an amazing opportunity to join the reception team at the Stone House Hotel. Our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values. We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
Part-time position: 2 - 4 shifts a week.
We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
If you are interested please contact us and ask to speak to Anjana.
Job description:
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
All applicants must have at least 1 year experience in reception.
Job Types: Part-time, Permanent
Pay: Up to £12.21 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
Application question(s): Used booking system Rezlynx before?
Experience: Hotel reception: 1 year (preferred)
Location: Stone ST15 0BQ (preferred)
Willingness to travel: 100% (preferred)
Work Location: In person
Hotel Receptionist in Cheshire employer: Stone House Hotel
Contact Detail:
Stone House Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Cheshire
✨Tip Number 1
Get to know the hotel! Research the Stone House Hotel and its values. When you walk in for your interview, show that you understand their culture and how you can contribute to their 'Be-Attitude' values.
✨Tip Number 2
Practice your hospitality skills! Role-play common scenarios you might face as a receptionist, like handling guest complaints or managing reservations. This will help you feel more confident during the interview.
✨Tip Number 3
Network with current employees if you can! Reach out on LinkedIn or through mutual connections to get insights about the team and the work environment. This could give you an edge in your application.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested and gives us a chance to see your enthusiasm right from the start. Plus, it’s the best way to stay updated on your application status.
We think you need these skills to ace Hotel Receptionist in Cheshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in reception. We’re looking for at least a year in hotel reception, so mention specific tasks you’ve handled that relate to the job description, like managing reservations or welcoming guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at the Stone House Hotel!
How to prepare for a job interview at Stone House Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research the Stone House Hotel. Familiarise yourself with its services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a hotel receptionist, excellent customer service is key. Prepare examples from your past experience where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the role.
✨Practice Common Interview Questions
Think about the typical questions you might be asked, such as how you would handle a complaint or manage multiple reservations. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Emphasise Teamwork and Collaboration
The Stone House Hotel values a collaborative culture, so be ready to discuss how you work well in a team. Share experiences where you contributed to a positive team environment or helped a colleague, highlighting your alignment with their 'Be-Attitude' values.