At a Glance
- Tasks: Assist customers with technical queries about bicycles and motorcycles while managing service requests.
- Company: Join a dynamic team in a fast-paced bicycle and motorcycle service environment.
- Benefits: Gain hands-on experience, develop customer service skills, and enjoy a collaborative workplace.
- Other info: Opportunity for growth in a supportive team atmosphere.
- Why this job: Combine your passion for bikes with customer service to make a real difference.
- Qualifications: Basic knowledge of bicycles/motorcycles and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
The Bicycle/Motorcycle Technical Support Administration Assistant will provide essential administrative support to the technical support team. This role combines customer service and technical knowledge to assist in resolving technical queries, managing workflow ensuring smooth operations of the service department. The role requires strong communication skills, attention to detail, and a keen interest in bicycles and motorcycles.
Key Responsibilities:
- Customer Support: Respond to customer inquiries via phone, email, or in-person, providing guidance on technical issues related to bicycles and motorcycles.
- Technical Assistance: Assist customers in troubleshooting issues with their bicycles or motorcycles, offering advice on basic repairs, maintenance, and upgrades.
- Order Management: Process service requests and repair orders, ensuring all required parts are ordered and deliveries are tracked.
- Documentation: Maintain accurate records of customer interactions, service requests, repair logs, and inventory management.
- Parts and Inventory Management: Assist in managing stock levels for bicycle and motorcycle parts, ensuring availability for repair services.
- Technical Liaison: Work closely with the technical team to communicate customer feedback, repair needs, and service status.
- Admin Support: Perform general administrative tasks, such as filing, data entry, and updating customer databases.
- Process Improvement: Assist in identifying areas for improvement in technical support processes and customer experience.
Required Skills and Qualifications:
- Technical Knowledge: Basic understanding of bicycles and motorcycles, including mechanics, repair techniques, and common issues.
- Administrative Skills: Strong organisational skills and attention to detail in managing paperwork, repair logs, and customer orders.
- Communication: Excellent verbal and written communication skills to assist customers and collaborate with the technical team.
- Problem-Solving: Ability to troubleshoot technical issues and offer practical solutions to customers.
- Customer Service: Friendly, patient, and customer-focused approach, with the ability to handle challenging situations calmly and professionally.
- IT Proficiency: Familiarity with office software (Microsoft Office, Google Suite) and repair management software.
- Team Player: Collaborative attitude with the ability to work well within a team environment.
- Multitasking: Able to manage multiple tasks and prioritise effectively in a fast-paced environment.
5 years of experience minimum requirement. A Minimum of Grade B in GCSE in English and Maths.
Preferred Skills:
- Experience in Bicycle or Motorcycle Repair: Prior experience in a technical support or service role within the bicycle or motorcycle industry is a plus.
- Certifications: Any relevant technical certifications related to bicycle or motorcycle maintenance.
- Knowledge of Repair Tools and Equipment: Familiarity with common bicycle and motorcycle tools, as well as repair techniques.
- Customer Service Experience: Previous experience in customer-facing roles, especially in a technical or retail environment.
Working Conditions:
- Schedule: Full-time, expected to work outside of hours during busy periods as part of the role.
- Environment: Office and workshop setting, with occasional field visits as necessary.
- Physical Requirements: Ability to lift and carry light bicycle/motorcycle parts and equipment.
How to Apply: Interested candidates should submit a resume and a cover letter outlining their relevant experience and interest in the position.
Seniority Level: Entry level
Employment Type: Full-time
Customer Service Technical Support employer: STOMP Distribution Limited
Join a dynamic team in Petersfield where your passion for bicycles and motorcycles can thrive! As a Customer Service Technical Support professional, you'll enjoy a supportive work culture that values collaboration and continuous learning. With opportunities for personal growth and a commitment to employee well-being, this role offers a rewarding environment for those looking to make a meaningful impact in the technical support field.
Contact Details:
STOMP Distribution Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Technical Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at STOMP Distribution Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like STOMP Distribution Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Technical Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to STOMP Distribution Limited:Your cover letter is your chance to shine! Tell us why you want to work at STOMP Distribution Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at STOMP Distribution Limited!
How to prepare for a job interview at STOMP Distribution Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
