Property Services Manager in London

Location: Based at Sir Oswald Stoll Mansions, 446 Fulham Road, London SW6 1DT, with travel across London and to other sites.

Contract: 6-month Fixed-Term contract. Job type: Full-time [Monday to Friday – 9 am to 5 pm]. Responsible to: Head of Property Services. Salary: £50,000 per year, plus benefits.

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

Job purpose:

• Responsible for providing management of property services.
• Ensuring the delivery of an excellent customer-focused property management service to ex-Service personnel and their dependents, and maintaining high levels of satisfaction.
• Ensuring that all our housing schemes are maintained at the high standard that our residents reasonably expect of Stoll.
• Ensuring that health and safety at all of our housing schemes is effectively managed and delivered in line with Stoll's Health & Safety Management system.
• Monitoring and being responsible for ensuring agreed performance outcomes and objectives are achieved, presenting regular management information and reports on key performance indicators.
• Ensuring that this management information is regularly reviewed to maintain high levels of performance.
• Ensuring that property services comply with best practice, the law, and the regulatory framework, and that all relevant policies, procedures, processes, and administrative systems are regularly reviewed and updated.
• Managing day-to-day property services expenditure in line with the budget.
• Ensuring close working with other teams to ensure that excellent property management supports Stoll's charitable mission.
• Ensuring that residents are actively engaged and participate in decisions that affect service delivery.

Person Specification:

Experience:

• Five years of property management experience working for a local authority, housing association or other property management or maintenance setting.
• Three years of experience managing staff.
• Desired but not essential experience/knowledge of the issues facing the ex-Service community, especially those Veterans with support needs.

Knowledge:

• Good knowledge of repairs, voids, maintenance, asset compliance and management.
• Good understanding of the legal framework and regulatory context in which Stoll operates, and an understanding of the role of Local Authorities and Registered Providers in providing housing and property services.
• An understanding of the difference between supported housing and general needs housing, and how this affects the delivery of property management.

Staff benefits:

• Healthcare Cash Back Plan– provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.
• Ride to Work Scheme– providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.
• Season Ticket Loans– staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.
• Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. You can opt out of the pension scheme.

If you would like to apply, please email your CV and cover letter, outlining how you meet the person specification, to recruitment@stoll.org.uk. Closing date for applications: Friday, 28th November, 5pm.

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel. Stoll appointments are subject to an enhanced DBS check.