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- Tasks: Manage customer operations and ensure a fantastic experience for all visitors.
- Company: Join BH Live, a leading leisure and event venue operator with a social mission.
- Benefits: Enjoy gym membership, health cash plan, and matched pension contributions.
- Why this job: Make a positive impact in your community while developing your skills.
- Qualifications: Strong communication skills and previous experience in a similar role preferred.
- Other info: Flexible hours including evenings and weekends, with great career growth opportunities.
The predicted salary is between 16067 - 19280 £ per year.
Sites: BH Live Active - Stokewood
FTE Salary: £32,135 per annum
Actual Salary: £16,067.50 per annum
Hours: 18.5 hours per week
Contract Type: Permanent
Closing date for reception of applications: 29.3.2026
The role: BH Live is recruiting for a Customer Operations Manager to join our team at BH Live active, Stokewood. Our Customer Operations Managers ensure everyone visiting our centre has a great customer experience, has fun and is kept safe. You will have day-to-day responsibility for the operations of our centre.
You will:
- Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
- Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
- Open and close the building.
- Carry out visual building inspections of the building and report any issues to our technical team.
- Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty.
To be successful you will need:
- Confidence
- Good organisation skills, with good attention to detail.
- Great people skills, be proactive with great communication skills.
- A customer focussed approach.
- Commercial acumen.
- Your NPLQ qualification.
- Previous experience in a similar role is highly desirable.
Hours of work will be aligned with the centre’s opening hours and will include evenings, weekends and bank holidays.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About us: We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:
- More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing.
- Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience.
- Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people.
We are making a positive difference across the communities we serve.
To apply: All applications are to be made via the BH Live Careers site - https://careers.bhlive.org.uk/. The full job description for the role can be found on the BH Live Careers site. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Customer Operations Manager - 18.5 hours per week in Bournemouth employer: Stokewood
Contact Detail:
Stokewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager - 18.5 hours per week in Bournemouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BH Live and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experience align with the role of Customer Operations Manager.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've successfully managed teams or resolved customer issues. This will highlight your ability to create a great customer experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Operations Manager - 18.5 hours per week in Bournemouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about creating a great experience for our visitors!
Tailor Your CV: Make sure your CV highlights relevant experience that matches the role of Customer Operations Manager. We love seeing specific examples of how you've handled similar responsibilities in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're the right fit for the job.
Apply Early: Don’t wait until the last minute! We recommend applying as soon as you can through our website. This way, you won’t miss out on the chance to join our fantastic team at BH Live.
How to prepare for a job interview at Stokewood
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Operations Manager. Familiarise yourself with the day-to-day operations at BH Live Active and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about ensuring a great customer experience, be prepared to discuss your previous experiences dealing with customers. Think of specific examples where you’ve gone above and beyond to resolve issues or enhance someone’s visit. This will demonstrate your proactive approach and strong communication skills.
✨Prepare for Emergency Scenarios
Given the responsibility for safety and emergency procedures, it’s crucial to be ready to discuss how you would handle various situations. Brush up on your NPLQ qualification knowledge and think through potential scenarios you might face. This will show that you’re not only qualified but also calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.