>LRC Advisor in Stoke-on-Trent

Full Time, Term Time Only, Permanent, 37 hours per week, 38 weeks per year.

Excellent suite of total reward benefits. There has never been a better time to join our Student Experience Team! Stoke on Trent College is an exciting and fast-growing place to be, and we are passionate about getting our learners Skills Ready; Future Ready. Be part of an Ofsted ‘Good’ College with good financial health, and contribute to our continuing progress.

These are exciting times as we continue on our journey to becoming the innovative, technical and professional College of choice. Our success is built on ‘One Team’ – a culture of collaboration, innovation, and excellence, where every individual plays a key role in shaping the future of our students and our community. Our success is through Our People!

We are seeking to appoint an enthusiastic and motivated LRC Advisor to join our busy and professional Student Experience team. If you enjoy working in a fast-paced, front-facing environment, supporting learners to access resources and information, and providing excellent customer service, this role could be for you. You’ll have strong communication skills, a positive and proactive approach, and the ability to work effectively with a wide range of learners, staff and visitors. Experience in a library, learning resource or customer-focused environment would be advantageous. If you’re friendly, organised and committed to delivering a high-quality service, we look forward to hearing from you.

Your passion and enthusiasm will be underpinned by the experience, skills and understanding you bring including:

• Providing front‑of‑house support and acting as a first point of contact for student enquiries.
• Delivering excellent customer service in a busy, student‑facing environment.
• Supporting learners to access IT systems, resources and digital tools.
• Assisting learners in developing independent study and digital skills.
• Working collaboratively with colleagues across curriculum and support services.
• Maintaining a welcoming, inclusive and well‑organised learning environment.

We offer a fantastic competitive reward package, including:

• A range of Family Friendly policies.
• Christmas Closure.
• Bright, modern facilities, buildings and learning resources.
• On‑site restaurant facilities and free breakfasts (cooked breakfast or continental options).
• Employee Assistance Programme (EAP).
• Access to Continuing Professional Development.
• Health & Wellbeing initiatives and health‑related benefits including individual health care plans.
• Access to the College Sports Academy gym.
• Free on‑site parking.

At Stoke on Trent College, our environment is diverse in character and student population. We are proud to be working towards our Investors in Diversity Silver Award and committed to embedding the FREDIE principles of Fairness, Respect, Equity, Diversity, Inclusion, and Engagement – across everything we do. We are dedicated to building a truly inclusive culture where everyone feels valued, respected, and able to contribute.

As a Disability Confident employer, we welcome applications from disabled candidates and those with long‑term health conditions, and we are committed to making reasonable adjustments to ensure equal access and opportunity throughout the recruitment process and in the workplace. We celebrate diversity and encourage applications from candidates of all backgrounds, identities and experiences. Your skills, talent, and potential are what matter most to us.

Our Safeguarding Commitment: Stoke on Trent College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As part of our safer recruitment process, candidates are encouraged to review our Learner Safeguarding, Adults at Risk and Child Protection Policy and Disclosure and Barring Service Policy (including Statement on the Recruitment of Ex‑Offenders) which can be found on our College website. This support role is subject to the College’s Learner Safeguarding, Adults at Risk and Child Protection Policy and requires a commitment to promoting the welfare of children, young people and vulnerable adults.

This position will involve occasional contact with students under the age of 18 within an educational establishment. Most duties do not fall within the definition of regulated activity, however the post is deemed to involve regulated activity with children. As such the post-holder will be required to undergo an enhanced Disclosure and Barring Service (DBS) check, including a check of the Children’s Barred List, in line with the statutory guidance Keeping Children Safe in Education (KCSIE). The College may consider carrying out online searches as part of our due diligence on shortlisted candidates in accordance with Keeping Children Safe in Education (KCSIE). Please be aware that it is an offence to apply for the role if the candidate is barred from engaging in regulated activity relevant to children.