At a Glance
- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Cairn Group is a top UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Celebrate your milestones with awards and enjoy year-round incentives!
- Why this job: Join a supportive culture focused on growth, recognition, and delivering excellence.
- Qualifications: Strong leadership and communication skills; customer-focused with attention to detail.
The predicted salary is between 28800 - 43200 € per year.
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.
About the Role:
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll deliver this through managing all aspects of Front of House, creating a unique and special visit for our guests.
You’ll be the warm and welcoming face that sets the tone for each stay, while leading and mentoring your team to ensure every detail runs smoothly delivering service excellence across reception, guest relations, and concierge functions.
You’ll manage staffing levels, rota planning and task delegation, and set performance and development goals to help your team shine. You’ll also take a hands-on role in improving service, reviewing guest satisfaction, and managing key HR activities where needed.
About You:
- Excellent leadership skills with experience of developing and leading a team.
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise.
- Strong communication skills through a variety of means.
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy – great at managing one’s own time and the time of the team.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
#INDLP
Front of House Manager in Slough employer: Stoke Place Hotel
Cairn Group is an exceptional employer in the hospitality sector, offering a vibrant and supportive work culture where your contributions are genuinely valued. With a strong focus on employee development through various training programmes and recognition initiatives, you will have ample opportunities to grow your career while enjoying fantastic benefits such as discounted stays, wellness offers, and real-time pay access. Join us in creating memorable guest experiences in a company that prioritises respect, integrity, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Slough
✨Tip Number 1
Familiarise yourself with Cairn Group's values: Respect, Integrity, Sustainability, and Excellence. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a great cultural fit.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Prepare anecdotes that illustrate your ability to mentor and develop others, as this is crucial for the Front of House Manager role.
✨Tip Number 3
Research common challenges faced in hospitality management, particularly in front-of-house operations. Be ready to discuss how you would proactively resolve these issues, demonstrating your problem-solving skills and adaptability under pressure.
✨Tip Number 4
Network with current or former employees of Cairn Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Front of House Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality and leadership. Focus on your achievements in managing teams, improving guest satisfaction, and any specific metrics that demonstrate your success.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your understanding of Cairn Group's values. Mention specific examples of how you've created memorable guest experiences and led teams effectively.
Showcase Your Interpersonal Skills:In your application, emphasise your excellent communication and customer relation skills. Provide examples of how you've resolved challenges in previous roles to ensure a seamless experience for guests.
Highlight Flexibility and Attention to Detail:Demonstrate your ability to stay calm under pressure and manage both routine and non-routine tasks. Include instances where your attention to detail has positively impacted service delivery.
How to prepare for a job interview at Stoke Place Hotel
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led and developed a team in the past, highlighting any specific challenges you overcame.
✨Emphasise Customer Service Excellence
Cairn Group values exceptional guest experiences. Be ready to discuss how you've proactively resolved customer issues and created memorable experiences for guests in previous roles.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, whether in response to questions or when discussing your experience.
✨Demonstrate Flexibility and Adaptability
The hospitality industry can be unpredictable. Share examples of how you've adapted to changing situations or handled pressure effectively, showcasing your ability to remain calm and focused.
