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- Tasks: Provide first-line IT support and maintain technology systems for a luxury hotel.
- Company: Stoke Park, a prestigious hotel and golfing estate with a rich history.
- Benefits: Company pension, on-site parking, and sick pay.
- Other info: Flexible weekend work and opportunities for career growth in a vibrant environment.
- Why this job: Join a dynamic team and enhance guest experiences through technology.
- Qualifications: Proven IT experience, strong communication skills, and hospitality industry knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Stoke Park is a luxury hotel and golfing estate located in Stoke Poges, set within 300 acres of breathtaking parkland, lakes, and historic gardens. With a rich history spanning over a thousand years, Stoke Park is renowned for its exceptional service, elegance, and premier facilities, including world‑class dining and championship golf courses.
The IT Administrator supports the smooth day‑to‑day operation of the estate’s technology systems, providing first‑line technical assistance and ensuring the reliability of hardware, software, networks, and guest‑facing systems. The role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring technology contributes effectively to guest satisfaction and business efficiency.
Key Responsibilities- Provide first‑line support for staff across the estate for hardware, software, Wi‑Fi, POS and office applications.
- Log, prioritise, and resolve IT support tickets within agreed SLAs.
- Escalate complex issues to the IT Manager or external vendors where required.
- Assist with onboarding/offboarding tasks, including user accounts and equipment setup.
- Maintain accurate records of IT assets, user accounts, software licences and equipment movements.
- Support procurement by preparing equipment requests and tracking stock levels.
- Document IT procedures, troubleshooting steps and user guides where appropriate.
- Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment.
- Support routine maintenance of servers, networks and backups under guidance from the IT Manager.
- Ensure all systems remain updated with current patches and security updates.
- Monitor and report on equipment performance, arranging repairs or replacements when needed.
- Assist in monitoring the stability and performance of hotel Wi‑Fi networks, IPTV systems, telephony, and internal infrastructure.
- Help maintain access control systems, CCTV integrations and other estate technologies.
- Support guest‑facing technologies and troubleshoot guest connectivity issues when required.
- Adhere to data protection, GDPR and cybersecurity protocols set by the IT Manager.
- Assist with monitoring antivirus status, account access, password standards and device security.
- Report any suspected security incidents immediately.
- Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager.
- Assist in testing new systems and providing user feedback.
- Participate in estate‑wide IT enhancement projects, including new system implementation.
- Proven experience as an IT Administrator role.
- Experience in the hospitality industry is essential for this role.
- Strong communication skills—both written and verbal—are essential for effective stakeholder engagement.
- Flexibility on working on weekends as and when required.
- Company pension
- On‑site parking
- Sick pay
Ability to commute/relocate Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)
IT Support in Stoke Poges employer: Stoke Park
Contact Detail:
Stoke Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support in Stoke Poges
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Stoke Park. You never know who might have a lead on an IT Support role!
✨Tip Number 2
Show off your skills! If you’ve got experience in tech support, make sure to highlight that in conversations. Bring up specific examples of how you’ve solved problems or improved systems in past roles. This will help us see you as a valuable asset.
✨Tip Number 3
Don’t just apply—follow up! After submitting your application through our website, drop a quick email to express your enthusiasm for the role. A little persistence can go a long way in making you stand out from the crowd.
✨Tip Number 4
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle technical issues or user queries. We love candidates who can demonstrate their problem-solving skills and show they’re ready to jump in and help!
We think you need these skills to ace IT Support in Stoke Poges
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role at Stoke Park. Highlight your relevant experience in technical support and any specific skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background fits with our luxury hotel environment. Let us know what excites you about working at Stoke Park.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Stoke Park!
How to prepare for a job interview at Stoke Park
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to hardware, software, and networks. Be ready to discuss specific systems you've worked with, especially in the hospitality sector, as this will show your understanding of the unique challenges faced in that environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about times when you provided first-line support or handled complex tickets. This will demonstrate your ability to think on your feet and your commitment to user satisfaction.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to assist staff across various departments. Being able to convey information clearly will set you apart from other candidates.
✨Understand Cybersecurity Protocols
Familiarise yourself with data protection and cybersecurity standards, particularly GDPR. Be prepared to discuss how you've adhered to these protocols in previous roles, as this is crucial for maintaining the security of the estate's technology systems.