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- Tasks: Provide IT support for hardware, software, and network systems in a dynamic hospitality environment.
- Company: Join a leading hotel chain focused on exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Flexible weekend shifts and a chance to work with cutting-edge technology.
- Why this job: Be the tech hero who keeps our hotel running smoothly and enhances guest satisfaction.
- Qualifications: Experience in IT support, strong communication skills, and hospitality knowledge required.
The predicted salary is between 25000 - 35000 £ per year.
Requirements
- Proven experience as an IT Administrator
- Experience in the hospitality industry is essential
- Strong communication skills—both written and verbal
- Flexibility to work on weekends as required
- Familiarity with hotel WiFi and IPTV systems
- Knowledge in server and IT administration
Responsibilities:
- Provide first-line support for staff for hardware, software, Wi-Fi, POS and office applications
- Log, prioritise, and resolve IT support tickets within agreed SLAs
- Escalate complex issues to the IT Manager or external vendors as required
- Assist with onboarding/offboarding tasks including user accounts and equipment setup
- Maintain accurate records of IT assets, user accounts, software licenses, and equipment movements
- Support procurement by preparing equipment requests and tracking stock levels
- Document IT procedures, troubleshooting steps, and user guides as needed
- Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment
- Support routine maintenance of servers, networks and backups under guidance from the IT Manager
- Ensure all systems are updated with current patches and security updates
- Monitor and report on equipment performance, arranging repairs or replacements when needed
- Assist in monitoring the stability and performance of hotel Wi-Fi networks, IPTV systems, telephony, and internal infrastructure
- Help maintain access control systems, CCTV integrations, and other estate technologies
- Support guest-facing technologies and troubleshoot guest connectivity issues as needed
- Adhere to data protection, GDPR, and cybersecurity protocols set by the IT Manager
- Assist with monitoring antivirus status
IT Support in Slough employer: Stoke Park Ltd
Contact Detail:
Stoke Park Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support in Slough
✨Tip Number 1
Network like a pro! Attend industry events or local meetups to connect with folks in the hospitality and IT sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, especially those related to hospitality tech. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues like Wi-Fi connectivity problems or software troubleshooting. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace IT Support in Slough
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your proven experience as an IT Administrator, especially in the hospitality industry. We want to see how your background aligns with our needs, so don’t hold back on those relevant details!
Communicate Clearly: Strong communication skills are a must! When writing your application, keep it clear and concise. We appreciate a well-structured message that showcases your ability to communicate effectively, both in writing and verbally.
Tailor Your Application: Take a moment to tailor your application to the specific role. Mention your familiarity with hotel WiFi and IPTV systems, and any other relevant tech skills. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stoke Park Ltd
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around server and IT administration. Familiarise yourself with hotel WiFi and IPTV systems, as these are crucial for the role. Being able to discuss your past experiences in the hospitality industry will also give you an edge.
✨Show Off Your Communication Skills
Since strong communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist staff with hardware or software issues, so think of examples where you've successfully communicated complex information before.
✨Be Ready for Real Scenarios
Prepare for situational questions that might involve troubleshooting common IT issues. Think about how you would log, prioritise, and resolve support tickets, and be ready to share specific examples from your previous roles that demonstrate your problem-solving abilities.
✨Flexibility is Key
Since the job requires flexibility to work on weekends, be prepared to discuss your availability openly. Show enthusiasm for the role and express your willingness to adapt to the needs of the team, which can really impress the interviewers.