Quality Assurance, Audit, Policy and Procedures Officer

Location: Civic Centre

Job Type: Full Time, Permanent

Category: City Council (Internal Vacancy)

Closing Date: 05/10/2026

Reference: 0000026319

Directorate: Adult Social Care and All Age Commissioning

Section: Adult Social Care

Hours: 37 hours per week

This advert is open to internal applicants only.

About us: We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on-Trent City Council is more than just a job; it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision. Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

The Workforce Development Team within Adult Social Care & All Age Commissioning provides assurance and support to improve the quality of practice across services. The Quality Assurance, Audit, Policy and Procedures Officer undertakes case file audits, themed and multi-agency reviews, and contributes to policy and procedure development to ensure practice is safe, compliant and outcome-focused. The role supports managers and senior leaders by identifying good practice, areas for improvement and driving continuous service improvement.

Key Responsibilities

• Undertake case file audits, themed reviews and multi-agency audits across Adult Social Care in line with the agreed quality assurance framework.
• Analyse audit findings and produce clear, evidence-based reports identifying strengths, risks and areas for improvement.
• Support services to develop, implement and monitor robust action plans to improve practice and outcomes.
• Contribute to the review and updating of policies and procedures to ensure they are current, compliant and support effective practice.
• Provide professional challenge, advice and guidance to managers and practitioners to embed a strong quality assurance culture.
• Support safeguarding and litigation activity through case reviews and assurance work as required.

About You

• Significant experience within Adult Social Care, including a strong understanding of relevant legislation, statutory guidance and quality standards.
• Proven experience of undertaking or leading quality assurance activity, such as case file audits, themed reviews or service evaluations.
• Strong analytical skills with the ability to interpret complex information and produce clear, high-quality reports that drive improvement.
• Experience of reviewing, developing or updating policies and procedures to support safe, effective and compliant practice.
• Confidence to provide professional challenge and constructive feedback to managers and practitioners to improve practice and outcomes.
• Experience of working collaboratively with internal and external partners and contributing positively within a multi-agency environment.

What we offer

• A competitive salary based on your skills, experience and talent.
• Hybrid and flexible working options.
• An excellent local authority benefits pension scheme.
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes.

Pre-Employment Checks

• Right to Work in the UK.
• Proof of address.
• Satisfactory references.
• Occupational Health Clearance.
• Evidence of professional qualifications or registrations.
• DBS check at the appropriate level (if applicable for the role).

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.