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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service.
- Company: Join a dynamic educational institution focused on student success.
- Benefits: Enjoy flexible hours, competitive salary, and a great benefits package.
- Why this job: Be part of a supportive team making a real difference in students' lives.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Positions available at two campuses with term-time working hours.
The predicted salary is between 23836 - 23836 £ per year.
Job Description
Customer Services Advisor ( 2 posts available)
Salary: £23,836.00, Per Annum Pro Rata (Grade 2A SCP 7)
Hours: Part Time, Term Time, 38 Weeks per year, Permanent Contract
Post 1 Cauldon Campus
- 11 hours per week
- Monday 3.30pm-9pm
- Tuesday 3.30pm-9pm
Post 2 Burslem
- 19 Hours per week
- Tuesday 3.45pm – 9pm
- Thursday3.45pm 9pm
- Friday 8am 5pm
Excellent suite of total reward benefits
There has never been a better time …
ZIPC1_UKTJ
Customer Services Advisor employer: Stoke on Trent College
Contact Detail:
Stoke on Trent College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to showcase your communication skills. As a Customer Services Advisor, you'll need to demonstrate how you can effectively handle customer inquiries and resolve issues, so think of examples from your past experiences.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to articulate how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Network with current employees if possible. They can provide insights into the role and the work environment, which can be invaluable during your application process.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Services Advisor. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer inquiries or resolved issues.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing more context about your passion for customer service. Mention why you want to work at this particular company and how your values align with theirs.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Stoke on Trent College
✨Know the Role
Make sure you understand the responsibilities of a Customer Services Advisor. Familiarise yourself with the specific tasks involved, such as handling customer inquiries and providing support. This will help you demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a Customer Services Advisor, strong communication skills are essential. Prepare examples of how you've effectively communicated with customers in the past, whether through phone, email, or face-to-face interactions.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've successfully resolved customer issues. Highlight your ability to think on your feet and provide solutions, as this is a key aspect of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the team you'll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you.