Revenues Development Assistant in Stoke-on-Trent

Directorate: Resources

Section: Revenues, Benefits and Financial Assessments

Location: Civic Centre

Grade: Level 5

Salary: £26,403 - £28,598 per annum

Hours: 37 hours per week

This advert is open to both internal and external applicants.

About us

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on-Trent City Council is more than just a job – it is about making, protecting and improving the services for the local population, reducing inequalities and enhancing independence for the people who live and work in the city. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision. Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions for the organisation and the city. We want to be an employer that people are proud to work for, where staff are supported, developed and rewarded in an inclusive way that helps them excel and deliver high-quality services to our residents.

The role

Working within the Revenues, Benefits and Financial Assessments section to facilitate and administer the process of billing for Council Tax, Sundry Debts and Business Rates. Assist with system development to continually improve the service and our customer journey.

Key responsibilities

• Support accurate maintenance of Council Tax, Business Rates and Sundry Debt accounts, including processing liability changes, exemptions, discounts and payments.
• Keep up to date with relevant legislation, policies and internal procedures.
• Approve daily outgoing correspondence via the PSL portal.
• Review online forms and customer correspondence to improve the customer journey.
• Support development and improvements of systems used within the Revenues service.
• Input data from system reports into spreadsheets for monthly forecasting.

About you

• Knowledge of local authority billing, recovery and invoicing systems, including relevant legislation such as Council Tax, Business Rates, Housing Benefit and Welfare Reform Act 2012.
• An understanding of Data Protection and GDPR and the impacts upon revenues work.
• Experience of using billing and recovery systems with strong accuracy and attention to detail when data inputting.
• Strong IT skills including Word, Excel and specialist systems.
• Ability to work independently and as part of a team.
• Strong interpersonal skills with the ability to build effective relationships with customers, colleagues and external partners.

What we offer

• A competitive salary based on your skills, experience and talent.
• Hybrid and flexible working options.
• An excellent local authority benefits pension scheme.
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes.

Pre-employment checks

• Right to Work in the UK.
• Proof of address.
• Satisfactory references.
• Occupational Health Clearance.
• Evidence of professional qualifications or registrations.
• DBS check at the appropriate level (if applicable for the role).

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.

For more information on the role, please contact the Recruiting Manager Daniel Leonic at Daniel.Leonic@stoke.gov.uk.