Housing Team Manager (Sheltered Housing) in Stoke-on-Trent

Directorate: Housing, Regeneration and Operations

Section: Housing Management

Location: Chatterley Court, Chell Heath Road, Chell Heath

Hours: 37 hours per week

This advert is open to both Internal and External applicants.

About us: We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on-Trent City Council is more than just a job; it’s about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision. Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent.

The Role: You could be part of the Housing Management Team and contribute towards our constant drive for excellence. As a member of the Housing Management Team, you would play a vital role in providing an outstanding Sheltered Housing provision whilst supporting our wider Tenancy and Estate Management Service. Tenant engagement, customer satisfaction and a commitment to delivering the requirements of the Social Housing Regulation Act and associated standards are embedded within every aspect of service delivery. This is a rewarding, exciting and varied role that involves the management of day-to-day operations in our modern portfolio of sheltered housing schemes, including elements of partnership working, project management, and safeguarding. The Sheltered Housing Team Manager is responsible for the delivery of an efficient, effective and responsive housing management and support service, in line with council policies, procedures and legislation. In managing a multi-disciplinary team, you will help provide the foundation for sheltered scheme residents to live independently. We are looking for candidates who are passionate and enthusiastic about independent living communities and skilled in building productive relationships with stakeholders. This role requires a significant element of the week working within the sheltered schemes across the City.

About You: Must possess detailed knowledge, experience and understanding of managing complex sheltered housing schemes. Must be able to demonstrate experience in delivering quality customer services, tenancy management, and working within an environment of continual service improvement. Ability to adapt to a changing environment.

What we offer: A competitive salary based on your skills, experience and talent. Hybrid and flexible working options. An excellent local authority benefits pension scheme. Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes.

Pre-Employment Checks: Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include: Right to Work in the UK, Proof of address, Satisfactory references, Occupational Health Clearance, Evidence of professional qualifications or registrations, DBS check at the appropriate level (if applicable for the role).

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).

Equality, Diversity and Inclusion: At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.