Highways Enforcement Officer in Stoke-on-Trent

Are you passionate about protecting the highway network and making a real difference in your local community? We are looking for a proactive and professional Highways Enforcement Officer to join our Highways Service and help ensure activities on the public highway are carried out safely, legally and with minimal disruption. In this varied role, you will investigate highway issues, unauthorised works and obstructions, carry out site inspections, engage with contractors, utility companies and members of the public, and take appropriate action to secure compliance with highways and street works legislation. You will play a key role in maintaining network safety, protecting public assets and supporting the Council's statutory duties as Highway Authority. We are looking for,

• Undertake inspections and investigations relating to unauthorised activities, obstructions and other compliance issues affecting the highway network
• Monitor and enforce compliance with highways and street works legislation, Council policies and permit requirements
• Liaise with utility companies, contractors, developers, businesses and members of the public to resolve highway-related issues and secure compliance
• Gather evidence, maintain accurate records and prepare reports to support enforcement actions and regulatory processes
• Respond to customer enquiries and complaints, providing professional advice and guidance on highway legislation and highway-related matters
• Support the Council's network management duties by helping to minimise disruption, protect highway assets and promote the safe and efficient use of the highway network
• Someone with excellent communication and problem-solving skills, a keen eye for detail and the confidence to make informed decisions. Experience within highways, street works, enforcement, regulatory services or a similar field would be advantageous., You will have experience working within highways, street works, enforcement, regulatory services or a similar environment, with an understanding of relevant legislation and compliance requirements
• You will possess strong communication and negotiation skills, with the ability to work effectively with contractors, utility companies, members of the public and other stakeholders
• You will be confident in investigating issues, gathering evidence and making balanced decisions based on facts and legislative requirements
• You will have excellent organisational skills and attention to detail, with the ability to manage a varied workload and maintain accurate records
• You will be proactive and resilient, with the ability to resolve problems effectively and deal professionally with challenging situations
• You will be committed to delivering a high-quality customer-focused service whilst protecting the highway network and supporting the Council's statutory responsibilities

Our city

Although the 13th largest city in the UK, Stoke-on-Trent is rapidly outstripping a number of parts of the country with our economic growth and recovery. Stoke-on-Trent is a city with a strong sense of civic pride - we've been voted the kindest city in the UK - and a place where you'll receive a hugely warm welcome. We have a rich and diverse culture, steeped in our prestigious industrial heritage as the celebrated 'world capital of ceramics'. But we don't just want to celebrate our proud past - we firmly believe that Stoke-on-Trent's best years are ahead of it. We are determined to raise aspirations and match them with high-quality education and health provision, as well as improved opportunities to secure fulfilling and well-paid work. Through uniting social and economic opportunities, we are maximising the full power of the city council as a secure and steadfast institution within the city.

In return, we offer a competitive salary, generous annual leave entitlement, membership of the Local Government Pension Scheme, flexible working opportunities and ongoing training and development. This is an excellent opportunity to join a forward-thinking Highways Service where your work will have a direct impact on the safety and efficiency of the local highway network.

• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes, When you work for Stoke-on-Trent City Council you'll be helping to improve the lives and wellbeing of our residents. We'll provide you with support, learning opportunities and flexible working options and some amazing benefits including; a competitive salary, generous holidays, an excellent defined local authority benefit pension scheme, annual leave purchase scheme, cycle to work schemes just to name a few. We also have access to lifestyle benefits which offer a wide range of discounts such as family days out, travel, retail and many more.

Our commitment to you Vibrancy and diversity are two of Stoke-on-Trent's greatest assets. A city founded on creative endeavour should value and celebrate the multitude of voices, ideas and identities that shape its culture. We are committed to creating a culture which is truly inclusive, where all staff feel valued, listened to, supported and able to do their work to the best of their abilities at all times. And we must ensure that our decisions and policies nurture and empower communities across our city and do not inadvertently disadvantage groups and individuals that we want to help to thrive. Our approach to Equality and Diversity is an invitation to all our communities to work with and for us so we can continue to improve how we deliver services residents need. Our employee networks are inclusive, open forums for colleagues with similar lived experiences. They allow staff to meet, support and mentor each other, alongside being a voice for under-represented groups to advise and support the organisation when developing policies and services.

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